Dhruval Shah
Ahmedabad,GJ
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
Aretech Global Solution
08.2019 - Current
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
Bachelor of Science - Computer Application
Mewar University
Rajasthan06.2019
GED -
A- ONE High School
Ahmedabad05.2016
Skills
- Windows Servers
- Application Installation
- Customer Service
- Leading Software Development Teams
- Java Application Testing
- Time Management
- Support System Management
- C
- Linux
- Data Structure
Languages
Gujarati
Native or Bilingual
English
Professional Working
Hindi
Native or Bilingual
Timeline
Technical Support Engineer
Aretech Global Solution
08.2019 - Current
Bachelor of Science - Computer Application
Mewar University
GED -
A- ONE High School