Summary
Overview
Work History
Education
Skills
Timeline
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Cecil Bongiovanni

Casper,CA

Summary

Dynamic Reputation Manager with a proven track record at Monarch Response Group, specializing in crisis management and data interpretation. Expert in developing high-impact strategies to mitigate reputational threats while demonstrating exceptional discretion and ethical decision-making. Recognized for delivering top-tier results in high-pressure environments, ensuring client protection and recovery.

Overview

16
16
years of professional experience

Work History

Reputation Manager

Monarch Response Group
08.2022 - Current
  • Serve as the lead strategist for one of the nation’s most elite crisis management and public relations firms, offering discreet, high-impact solutions to corporations, private individuals, political figures, and high-profile clients under media, legal, or reputational threat.
  • Specialize in controlling the flow of public and private information, strategically mitigating the spread of false, defamatory, or damaging narratives across traditional and digital media landscapes.
  • Lead confidential multi-disciplinary response teams to assess risk, neutralize reputational threats, and implement real-time response protocols during litigation, investigations, executive transitions, brand scandals, leaks, and viral incidents.
  • Develop and deploy comprehensive crisis communication strategies, including press statements, stakeholder messaging, social media response frameworks, and media engagement playbooks.
  • Work directly with legal counsel, cyber intelligence experts, and media executives to shield clients from malicious attacks, invasive reporting, coordinated smear campaigns, and targeted misinformation.
  • Provide executive-level advisory on brand preservation, regulatory communication, and reputation rehabilitation, ensuring long-term protection and recovery for clients following crises.
  • Coordinate and conduct deep-dive reputational risk audits, vulnerability mapping, and scenario planning for Fortune 500 companies, C-suite executives, and high-net-worth individuals.
  • Trusted for unmatched discretion, ethical decision-making, and rapid response capabilities in politically sensitive and emotionally charged environments.
  • Helped lead the firm in contributing to over 45 years of combined expertise, consistently delivering top-tier results in the most complex and high-pressure situations—where reputation, livelihood, and legal exposure are on the line.

Air Defense Battle Management System Operator-14G

U.S. Army Active Duty
03.2020 - 08.2022
  • Operated and maintained air defense systems, including PATRIOT launchers and Forward Area Air Defense Command and Control (FAAD C2), to detect, identify, and track aerial threats in real-time.
  • Conducted 24/7 airspace surveillance operations in both garrison and deployed environments to ensure constant readiness and protection of U.S. and allied forces.
  • Interpreted radar and sensor data to provide actionable intelligence to command units, enhancing situational awareness and mission response.
  • Coordinated directly with joint and allied forces to execute integrated air and missile defense strategies, ensuring effective communication across multinational teams.
  • Trained in air defense artillery tactical operations, data link systems, and threat analysis to support the U.S. Army's air superiority and homeland defense objectives.
  • Maintained and troubleshot system components to ensure maximum operational uptime and reliability of critical defense systems.
  • Participated in large-scale defense exercises and live-fire drills to test readiness and system capabilities under simulated combat conditions.
  • Supervised and trained junior soldiers on system operations, safety protocols, and mission procedures.
  • Held a security clearance and adhered to strict information security and mission-critical operational guidelines.

Assistant Store Manager

Bi-Mart
03.2019 - 09.2019
  • upported daily store operations, staff supervision, and customer service excellence in a high-volume retail environment.
  • Identified and resolved internal fraud cases, shrink issues, and inventory discrepancies through careful auditing, loss prevention techniques, and process improvements.
  • Assisted with managing the Profit & Loss (P&L) statement, ensuring financial goals were met by monitoring labor, controlling expenses, and driving sales performance.
  • Played a key role in reducing shrink and increasing inventory accuracy through effective cycle counts, vendor coordination, and team accountability.
  • Trained and developed team members to uphold company standards and improve performance in customer service, merchandising, and operational efficiency.
  • Maintained compliance with safety standards, HR procedures, and store policies while fostering a positive and productive team environment.
  • Successfully completed the Bi-Mart Assistant Store Manager Training Program and received a District Manager recommendation for promotion.
  • Offered the General Manager position at the Madras, Oregon location upon program completion but declined due to relocation preferences.

AppleCare Advisor

Xerox
06.2015 - 09.2016
  • Provided expert-level technical support and customer service for the iPhone platform, including hardware, software, and iOS-related inquiries.
  • Specialized in managing High Risk call transfers, handling escalated situations with professionalism, empathy, and strict adherence to Apple’s privacy and security protocols.
  • Maintained a lifetime customer satisfaction rate of 99.6%, consistently exceeding performance targets and quality assurance metrics.
  • Resolved complex issues ranging from iCloud, Face ID, Apple ID, and device activation to hardware diagnostics and replacement coordination.
  • Acted as a knowledge resource for team members, offering guidance on navigating difficult customer interactions and technical troubleshooting.
  • Prioritized customer retention and brand loyalty through solution-driven service, detailed follow-up, and efficient call resolution.
  • Ensured full compliance with Apple’s data handling, confidentiality, and escalation procedures in a fast-paced, high-volume support environment.

Store Manager

Starbucks
06.2009 - 08.2014
  • Made history as the youngest Store Manager in Starbucks history at age 21—still recognized as the second youngest ever promoted; earlier promoted to Assistant Store Manager (ASM) on 20th birthday.
  • Oversaw all aspects of daily store operations, including P&L management, labor forecasting, inventory control, and customer satisfaction, while consistently exceeding corporate performance standards.
  • Successfully reduced shrink, optimized labor, and improved financial outcomes by driving accountability and coaching team leaders on operational best practices.
  • Held the California record for highest pounds sold in a single day (342 lbs), reflecting strong leadership in sales execution and customer engagement strategies.
  • Recruited, trained, and managed a high-performing team, making critical hiring and termination decisions to uphold store culture, productivity, and service standards.
  • Served as a District Trainer, traveling across California to support store openings, product launches, and leadership development, training teams in Starbucks’ core values, policies, and procedures.
  • Mentored directly by Starbucks leaders Bill Crassweller (District Manager) and Tina Serrano (Regional Manager), cultivating advanced leadership capabilities, emotional intelligence, and operational acumen.
  • Spearheaded initiatives to enhance the customer experience, streamline operations, and build a culture of excellence, accountability, and inclusion within the store team.
  • Recognized for consistent leadership growth, team development, and the ability to lead through change in a fast-paced, customer-centric environment.

Education

High School Diploma -

Castle Rock Charter School
Crescent City, CA
06.2011

Skills

  • Crisis management
  • Data interpretation
  • Programming
  • Network administration

Timeline

Reputation Manager

Monarch Response Group
08.2022 - Current

Air Defense Battle Management System Operator-14G

U.S. Army Active Duty
03.2020 - 08.2022

Assistant Store Manager

Bi-Mart
03.2019 - 09.2019

AppleCare Advisor

Xerox
06.2015 - 09.2016

Store Manager

Starbucks
06.2009 - 08.2014

High School Diploma -

Castle Rock Charter School

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