Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Chustin Harris

Fountain,CO

Summary

Reliable Billing Manager with background in overseeing billing operations within fast-paced environments. Known for effectively managing teams, optimizing billing processes and reducing errors. Strengths include strong leadership skills, problem-solving abilities and commitment to achieving company goals. Previous roles resulted in improved efficiency of billing procedures and significant reduction in client queries regarding invoices.

Overview

10
10
years of professional experience

Work History

Billing Manager

R1 RCM
Colorado Springs, CO
05.2024 - Current
  • Responsible for assisting in the management, coordination, and control of daily operational activities within the Billing department of Patient Financial Services.
  • Responsible for managing and developing billing associates in the US and our offshore team while managing multiple billing related project.
  • Oversee 20 plus doctors, physicians, and specialists, including Easterseals child development hospitals, entire billing revenue operations for all Hospital and physician services.
  • Oversee US and India-based billing operations for multiple acute care hospital facilities
  • Responsible for interacting with the client health systems and providing regular performance updates
  • Reviewed and analyzed daily billing metric scorecards to allocate the workforce to achieve daily production targets.
  • Manage the individual performance of staff members, coordinate development plans and goals, provide coaching and training for all staff, and handle discipline issues.
  • Oversee workload and assign daily assignments and projects based on client specifications.
  • Supports and assists in implementing and sustain strategic business visions that support program development, reviews plan progress, and develops quarterly goals and provide updates
  • Actively participates in the development of strategic business planning regarding business and clinical operations, including organization expansion, finical spending, and billing optimization strategies
  • Communicate results with clients by leading daily and weekly follow up meets to report results and resolve complex issues
  • Optimize billing processes to minimize non-productive touches and maximize clean claims
  • Help the onboarding process for new clients regarding integrating their goals and expectations with our resources to match their billing demand and revenue
  • Ensure all billing practices are compliant with all applicable rules and regulations
  • Manage the department's budget to ensure we are maximizing the usage of our resources, including FTEs, PTEs, the offshore team, and system access as we provide the highest quality of service to our patients and clients.

Guest Relations Specialist

Children’s Hospital
Colorado Springs, CO
05.2024 - Current
  • Provide high-level customer service support to patients, family members, and visitors while performing the tasks of checking in and health screening all visitors to Children's Hospital.
  • Patients and guests are pre-approved and guided to the appropriate location.
  • Use Epic as the main system to verify information regarding patient appointments, locations, and the guest list.
  • De-escalating difficult situations with patients, their families, and visitors when needed.

Billing Supervisor

R1 RCM/UCHEALTH
Colorado Springs, CO
04.2015 - 05.2024
  • Managed day-to-day operations of the entire Revenue Cycle team, overseeing billing, coding, collections
  • Developed workflows to streamline processes and improve team productivity
  • Supervised a team of 20 employees and provided guidance to ensure success
  • Manage all employees’ workload and upkeep updated policies held by Acclara standards
  • Managed employee work hours, PTO, OT, and staffing needs
  • Maintain goals and expectations that are set for individuals and the department
  • Work closely with UCHealth leadership and its departments to go over KPI numbers, processing errors and anything relating to the functionality of the Revenue Cycle
  • Handle escalations provided by the patient, the hospital or insurance companies
  • Work closely with insurances to address patient’s accounts regarding claims, ICD-10 codes, EOB’s, POP’s and verify insurance eligibility for dates of service for billing
  • Responsible for all Rebills, Adjustments, Medical Records, Correspondence, Itemization request and bad debt accounts for both the hospital and physician departments
  • Stay up to date with all HIPPA regulation and cyber security courses
  • Utilized systems such as EPIC, HCR, Cubs, Avality, Acclarity Tool
  • Provide weekly feedback to employees as well as perform monthly evals to highlight growth, address concerns and development direction
  • Run productivity reports for the department to assess performance of the entire team with upper leadership
  • Manage, mentor, and support staff daily
  • Always remain available
  • Handle screenings and interviews for possible new hires, hand out corrective actions to employees under company policy that can lead to termination
  • Proven track record to handle tough and complex problems with a calm demeanor and high satisfaction

Education

Some College (No Degree) -

Pikes Peak Community College

Some College (No Degree) -

Sterling College

Skills

  • Superior communication
  • Great report writing
  • Insurance Expert
  • Knowledge of billing processes
  • Revenue Cycle Management
  • Great Leadership Attributes
  • Knowledge of medical terminology
  • Knowledge of coding (ICD-10)
  • Patient account management
  • Understanding of UB04’s
  • Firm understanding of EOB’s
  • Project leadership
  • Strong computer skills
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook

Certifications

  • Currently working on my Sigma Six certification

Timeline

Billing Manager

R1 RCM
05.2024 - Current

Guest Relations Specialist

Children’s Hospital
05.2024 - Current

Billing Supervisor

R1 RCM/UCHEALTH
04.2015 - 05.2024

Some College (No Degree) -

Pikes Peak Community College

Some College (No Degree) -

Sterling College

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Chustin Harris