Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
LANGUAGES
Interests
Hobbies and Interests
Timeline
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Chyann Hill

Chyann Hill

Bridgeport

Summary

Highly motivated and detail-oriented individual with a strong customer service, communication, and business administration skills. Eager to apply problem-solving skills in the role. I am seeking an opportunity to grow in the industry and contribute to a dynamic team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Language Teacher

Central High School
03.2023 - 12.2023
  • Assist homeroom teacher with English lessons. Created lesson plans. Participate in school activities to help students and teachers understand and learn English.
  • Established a positive rapport with both students and parents, fostering supportive relationships that contributed to students'' success.
  • Reinforced positive classroom behavior to maintain enjoyable classroom experience.
  • Team-taught lessons with [Language] Teacher to provide varying teaching styles.
  • Provided personalized support for individual student needs, leading to improved academic performance and confidence in language abilities.
  • Participated in professional development opportunities including workshops on teaching methodologies and conferences on second language acquisition research to continually enhance teaching effectiveness.
  • Implemented diverse teaching strategies to accommodate a variety of learning styles and linguistic backgrounds, increasing student engagement and comprehension.

Customer Service Representative

Unicomer Jamaica
03.2019 - 02.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Clerical Assistant

Central High School
07.2022 - 08.2022
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Composed sensitive, confidential reports and documentation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Mentored, trained and supported new staff members in office policies and procedures.

Education

No Degree -

Nothern Caribbean University
Mandeville, Manchester
11-2023

Diploma - Humanities

Central High School
May Pen, Clarendon
06.2018

High School Diploma - obtained 7 CSEC subjects

Garvey Maceo High School
May Pen, Clarendon
06.2016

Skills

  • Communication
  • Teamwork Planning
  • Professionalism
  • Adaptability
  • Research
  • Attention to details
  • Assessment tools
  • Language proficiency
  • Teamwork
  • Time management
  • Attention to detail
  • Multitasking and organization

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved Issue which led to results.
  • Supervised team of 25 staff members.

Affiliations

  • Central High Key Club (2017-09 - 2018-06)
  • Treasurer

Certification

  • Caribbean Advance Proficiency Examination (2016-09 - 2018-06)
  • Caribbean Secondary Examination Council (2014-09 - 2016-09)

LANGUAGES

English
Full Professional Proficiency

Interests

  • Documenting and sharing travel experiences
  • Baking
  • Reading
  • Food Photography
  • Road Trips
  • Team Sports
  • Music

Hobbies and Interests

Volunteering, Gardening, Netball, Cooking

Timeline

Assistant Language Teacher

Central High School
03.2023 - 12.2023

Clerical Assistant

Central High School
07.2022 - 08.2022

Customer Service Representative

Unicomer Jamaica
03.2019 - 02.2023

No Degree -

Nothern Caribbean University

Diploma - Humanities

Central High School

High School Diploma - obtained 7 CSEC subjects

Garvey Maceo High School

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