Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chyanne Groves

Las Vegas,NV

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at United Health Group. Expert in policy analysis and adept at critical thinking, I excel in environments requiring compliance knowledge and customer engagement. Achieved significant improvements in process efficiency and client education, demonstrating a commitment to excellence and a results-driven approach.

Overview

10
10
years of professional experience

Work History

Licensed Health Insurance Agent

United Health Group
08.2022 - Current
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.

Warehouse Production Worker

Amazon
08.2020 - 08.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
  • Reduced order processing time with accurate picking, packing, and shipping of products.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Kitchen Steward

Wynn And Encore Casino
02.2019 - 08.2020
  • Washed utensils, cookware, dishes and trays.
  • Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
  • Maintained high standards of cleanliness in the kitchen, resulting in improved health and safety inspections.
  • Drained, stacked and dried items after washing.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.

Kennel Technician

West Charleston Animal Hospital
11.2014 - 02.2019
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.

Education

Bachelor of Science - Management Information Systems

Southern New Hampshire University
Hooksett, NH
01.2025

Associate of Science - Business

Columbia Southern University
Orange Beach, AL
02.2023

Skills

  • Policy analysis
  • Medicare Expertise
  • Enrollment processing
  • HIPAA knowledge
  • Goal-Oriented
  • Claims Processing
  • Compliance knowledge
  • Inbound Call Management
  • Objection handling
  • Critical Thinking

Timeline

Licensed Health Insurance Agent

United Health Group
08.2022 - Current

Warehouse Production Worker

Amazon
08.2020 - 08.2022

Kitchen Steward

Wynn And Encore Casino
02.2019 - 08.2020

Kennel Technician

West Charleston Animal Hospital
11.2014 - 02.2019

Bachelor of Science - Management Information Systems

Southern New Hampshire University

Associate of Science - Business

Columbia Southern University

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Chyanne Groves