Chyanne Hotchkiss

• After World of Beer closed in Fort Myers I returned working at Texas Roadhouse in the Front of House as a Server and eventually moved up as a Shift Lead.
• I oversaw daily operations of my coworkers, delegated nightly tasks, and trained new coworkers during the night shift.
• Maintained professionalism and guest satisfaction during slow and peak hours of the shift, speaking with the volume over a 100+ guest that day.
• Ability to work 10-14 hour shifts.
• Knowledgeable with the menu to help with dietary restrictions and allergies. Relaying to the kitchen in a timely manner to prevent cross contamination that could cause an allergy.
• Provided support to my team, from back of house chefs and front of house, servers and bartenders.
• Oversaw nightly closing procedures and task to help maintain cleanliness standards and helping to keep those standards.
• Assisted the managers by picking up extra tables and side work when we were short staffed.
• I work efficiently and promptly to keep guest satisfaction high and have return customers. Doing so I was able to stay above the company average and expectations.

I just transfer from Fort Myers and currently work as a Server.

• Started in Back Of House as an Assistant Kitchen Manager; managing inventory and ordering from Sysco.
• Managing the invoices and product control as it was dropped off.
• Eventually moved up to being the Assistant General Manager which came with new responsibilities, that I assumed control over:
• Imputing Invoices in the P&L Book
• FOH and BOH inventory
• Writing Server Schedule
• Balancing Petty and Resetting bar drawers
• Opening and closing the restaurant
• Partaking in weekly and monthly meetings
• Scheduling and Interviewing new potential hires
• Maintaining support and morale through peak dinning hours for both Front of Back of House
• Amongst other responsibilities, till the restaurant closed the Fort Myers location.

• Mastered 8out 9 BOH positions, moving up eventually to be a Key and have opening and closing duties.
• Managed I-9 and onboarding paperwork for new employees.
• Managed coworkers' compliance with Food handler Certifications safety and safe practices in compliance with Department of Health and Safety.
• Managed Sigma and Produce order in correlation to the par and sales that week. Alongside taking in account any big catering orders or holidays that week.
• Produced a training book, on how to step procedures for stations in the BOH. In the book I also listed our Chemicals and how to use and emergency instructions per Ecolab if they were used incorrectly who to call.

• Lehigh Regional Medical Center- PBX operator; and Er Registration.
• Time Management Skills and Patient Care Skills required to complete registration.
• Collaborated with medical staff to ensure timely treatment for critically ill patients for incoming EMS
• Updating patient's Demographics and verifying insurances
• Collecting Co-pays and Deductibles.
• Collected Information for Worker's Comp, Motor Vehicle Accidents, and VA information.
• Always had accurate documentation and signatures alongside verbal consent for patient accounts.
• Set up and correctly used ICD numbers for bloodwork and other procedures during 1st shift and checking them in.

• I was a caregiver; took care of patients' medications and daily care that included; feeding and bathing
• Multiple certifications and CPR certification required, Mars, and daily documentation
• 12 hour Shifts
• Built rapport with my patient's and family to ensure smooth transition of care and quality of care daily.
• Monitored patients' overall health and well-being and noted significant changes in daily summary.
• Included schedules and goals for patients to keep them active and healthy, alongside taking the out for activities they were interested in.

• Management; bartending, cooking, and server for 1st shift.
• Opening kitchen, restocking bar, and kitchen prep.
• Time management skills along with friendly and prompt customer service.
• Managed cash drawer, counting drawer before and after each shift to ensure the correct that correlated with the shift report that day.
• Maintained a clean bar and hygiene standards both behind the bar and in the kitchen.
• Maintained safe serving to patrons and guest.
• Food Handlers Certification
• Serve Safe Certification