Andreas Petrakos
San Carlos,California
Summary
Proven leader in hospitality, adept at fostering guest relationships and enhancing dining experiences, notably at P.F. Chang's Bistro. Skilled in upselling and guest service management, consistently boosting customer satisfaction and sales. Demonstrates exceptional teamwork and collaboration, ensuring smooth dining room operations and staff coordination. Providing phenomenal service, providing the definition of what hospitality is, having integrity, sincerity, and treating every guest like family. Having all guests leave more satisfied than they could expect.
Overview
9
9
years of professional experience
Work History
Server Shift Leader
P.F. Chang's Bistro
900 Stanford Shopping Center, Palo Alto
11.2022 - 05.2024
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
Sales Associate
Loving Spaces
Millbrae, CA
06.2021 - 06.2022
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Server
Benihana
Burlingame, CA
01.2018 - 03.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maximised table turnover rate by managing reservations and seating arrangements.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Server
Terun Pizzeria
Palo Alto, CA
08.2016 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Streamlined order-taking process to minimize wait times for diners.
Server
BJ's Restaurant & Brewhouse
Foster City, CA
09.2015 - 10.2016
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
Associate In Business Administration - Business Administration
Foothill College
Los Altos, CA06.2018
Skills
- Building Sincere Relationships with guests
- Menu presentation
- Guest service
- Dining room logistics
- Food presentation
- Customer Service Management
- Hospitality administration
- Server coordination
- Cool Under Pressure
- Team Leadership
- Attention to Detail
- Decision-Making
- Team Player
- Teamwork and Collaboration
- High Energy and Stamina
- Relationship Building
- Hospitality best practices
- Upselling and Cross Selling
- Menu Recommendation
Accomplishments
Received countless comments of gratitude of the excellent experience the guests had with me as their server at the Restaurant
Created relationships with guests who then became regulars from the excellent experience they had at the restaurant due to my service
Created a positive, highly energetic, and motivating environment for all the employees
Lead by example, helped my fellow co-workers, and helped to create a stronger team work mind set to all the co-workers
Languages
Greek
Native or Bilingual
Timeline
Server Shift Leader
P.F. Chang's Bistro
11.2022 - 05.2024
Sales Associate
Loving Spaces
06.2021 - 06.2022
Server
Benihana
01.2018 - 03.2020
Server
Terun Pizzeria
08.2016 - 07.2018
Server
BJ's Restaurant & Brewhouse
09.2015 - 10.2016
Associate In Business Administration - Business Administration
Foothill College