Kajuana Andrews
Ellenwood,GA
Summary
Cheerful hospitality service oriented offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
12
12
years of professional experience
Work History
Server Shift Leader
Bar Ti Amo
06.2023 - Current
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
Server
Uncle Jacks Steak House
01.2023 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cocktail Waitress
Babylon
02.2020 - 07.2022
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Greeted new customers, discussed specials, and took drink orders.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Banquet Waiter
Hyatt
03.2020 - 01.2022
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Prepared specialty desserts for customers for special occasions.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Hostess/Food Runner
Little Alley Steak
01.2012 - 03.2021
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Advised customers about special offerings and menu items to help drive sales.
Banquet Server
Marriott
05.2017 - 03.2019
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Associate Of Business Administration -
Strayer University
Lithonia, GA05.2019
High School Diploma -
Chamblee Charter High School
Chamblee, GA05.2012
Skills
Excellent communication; written and verbal
*Self-starter who follows instructions efficiently
*Demonstrates the ability to multi-task and work independently or in a team environment
* Unwavering commitment to customer service, with the ability to build productive relationships, resolves complex issues, and wins customer loyalty
*Strategic skills in building relationships and partnerships, resolve problems effectively, and use tact and diplomacy to find common ground and achieve win outcomes
- Coffee expertise
- Barista/Bartender
- Leadership
*Exceptional customer service, interpersonal and listening skills
Timeline
Server Shift Leader
Bar Ti Amo
06.2023 - Current
Server
Uncle Jacks Steak House
01.2023 - 07.2023
Banquet Waiter
Hyatt
03.2020 - 01.2022
Cocktail Waitress
Babylon
02.2020 - 07.2022
Banquet Server
Marriott
05.2017 - 03.2019
Hostess/Food Runner
Little Alley Steak
01.2012 - 03.2021
Associate Of Business Administration -
Strayer University
High School Diploma -
Chamblee Charter High School
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