Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Service Desk Lead
Home Depot
04.2021 - Current
Lead team to meeting order fulfillment time and safety standards.
Maintained detailed database to keep track and work out complicated order status.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Met customer call guidelines for service levels, handle time and productivity.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
Reviewed, implemented and updated company records related to team activities for future reference.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Over Hire Work
Curious Theatre
08.2022 - Current
Hang lights while on scaffolding and latter.
Ran channel check
Ran power from lights to dimmer room tying to grid
Light and Sound Board OP
Curious Theatre
11.2022
I worked as the light and sound board operator for Curious Theatre’s production of Franklinland.
Theater work study
Red Rocks Community College
01.2021 - 05.2022
I work on building the set, hanging lights, running cables for sound and lights, and mics during shows
I have run the light and sound board for shows
I have also worked with projections.
Education
Associate of Applied Science Technical Theater Stagecraft -
Red Rocks Community College
05.2023
High school diploma -
Wheat Ridge High School
05.2019
Skills
I work hard and will finish a job once started
I’m very good at organizing it one of my favorite activities
I stay calm under pressure especially with upset customers
I’m forklift certified at Home Depot
I can handle most computer functions and small troubleshoots
I have 3 years experience with light and sound boards
I am detailed oriented and will prefer to double check before completing anything
Eager to learn any skills necessary to excel at the job
Timeline
Light and Sound Board OP
Curious Theatre
11.2022
Over Hire Work
Curious Theatre
08.2022 - Current
Service Desk Lead
Home Depot
04.2021 - Current
Theater work study
Red Rocks Community College
01.2021 - 05.2022
Associate of Applied Science Technical Theater Stagecraft -
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC