Benjamin Waters
Kennewick,WA
Overview
15
15
years of professional experience
Work History
Service Desk Lead
The Home Depot
11.2022 - Current
- Delegate tasks and projects for associates within the department.
- Help with customer service for refunding sales, taking and pulling orders.
- Fixing or updating customer issues.
- Prepping customer deliveries.
- Maintaining an efficient and sustainable working environment.
- Focused on Associate development.
Department Manager
The Home Depot
02.2022 - 11.2022
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Department Manager
The Home Depot
09.2006 - 11.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Education
High School Diploma -
Columbia High School
Burbank, WA06.1993
Skills
- Work Orders
- Organizational Skills
- Resolving Problems and Incidents
- Service Desk Team Supervision
- Customer Inquiries
- Customer Experience
- Workforce Planning
Timeline
Service Desk Lead
The Home Depot
11.2022 - Current
Department Manager
The Home Depot
02.2022 - 11.2022
Department Manager
The Home Depot
09.2006 - 11.2020
High School Diploma -
Columbia High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Justin LyonJustin Lyon
Sales Associate at The Home DepotSales Associate at The Home Depot
Evan Majarais SmithEvan Majarais Smith
Front-End Operations Associate at The Home DepotFront-End Operations Associate at The Home Depot
Samantha BogertSamantha Bogert
Appliance Sales Associate at The Home DepotAppliance Sales Associate at The Home Depot
Jonah DobrecJonah Dobrec
Sandwich Artist at Graze LLCSandwich Artist at Graze LLC