Benjamin Waters
Kennewick,WA
Overview
15
15
years of professional experience
Work History
Service Desk Lead
The Home Depot
Richland, WA
11.2022 - Current
- Delegate tasks and projects for associates within the department.
- Help with customer service for refunding sales, taking and pulling orders.
- Fixing or updating customer issues.
- Prepping customer deliveries.
- Maintaining an efficient and sustainable working environment.
- Focused on Associate development.
Department Manager
The Home Depot
Beaverton, OR
02.2022 - 11.2022
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Department Manager
The Home Depot
Kennewick, WA
09.2006 - 11.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Education
High School Diploma -
Columbia High School
Burbank, WA06.1993
Skills
- Work Orders
- Organizational Skills
- Resolving Problems and Incidents
- Service Desk Team Supervision
- Customer Inquiries
- Customer Experience
- Workforce Planning
Timeline
Service Desk Lead
The Home Depot
11.2022 - Current
Department Manager
The Home Depot
02.2022 - 11.2022
Department Manager
The Home Depot
09.2006 - 11.2020
High School Diploma -
Columbia High School