Evelyn Mora
The Home Depot
Wildomar,CA
2027
years of professional experience
Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible. Conflict resolution Self-motivated Team leadership Fluent in spanish Conflict resolution Multilingual Appointment Coordinator with fluency. Driven and ambitious with a clear and professional phone voice. Talented at scheduling appointments effectively and coordinating schedules. Proficient in making phone calls to secure appointments for potential customers. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Work History
Service Desk Lead
- Supervised service desk operations, ensuring timely resolution of customer inquiries and technical issues.
- Trained and mentored team members on best practices and system usage to enhance service delivery.
- Implemented process improvements that streamlined ticket management and increased response efficiency.
- Coordinated with IT departments to resolve escalated issues, maintaining high customer satisfaction levels.
Warehouse Associate
7 Years 1 Month- Identified defective, lost or missing merchandise and promptly reported issues to supervisor
- Examined incoming materials and products to assess quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Cashier
11 Years 6 Months- Supported loss prevention targets with proactive actions such as scanning shopping carts and monitoring customer behaviors
- Supported all customer needs with attentiveness and skilled assistance
- Cleaning the work space
- Communicating clearly with the management
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Processed credit cards, checks, gift cards and coupons
- Engaged customers warmly and provided immediate and dedicated assistance
- Maintaining clean and tidy checkout areas
- Performed a high-quality service, in coordination with the whole team
- Give excellent customer service to all customers entering the store
- I went to HDU so I can become a department supervisor in the store.
Appointment Coordinator
3 Years 3 Months- Ensured that all necessary paperwork was completed prior to scheduled appointments.
- Responded promptly to any changes or cancellations of existing appointments.
- Monitored no-show rates and took appropriate action when needed.
- Assisted in resolving conflicts with conflicting schedules or double bookings.
- Coordinated and scheduled patient appointments with physicians and other healthcare providers.
- Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
- Provided information to patients on available appointment times and clinic policies.
- Maintained up-to-date records of patient appointments in the electronic medical system.
- Performed follow-up calls after each appointment to ensure satisfaction with services provided.
- Reviewed daily schedule for accuracy and completeness prior to start of day's activities.
Head Cashier
4 Years- Kept check-out lanes clean, neat and well-stocked to project professional appeal to customers
- Increased accuracy and efficiency by applying knowledge of product SKUs and item codes while scanning purchases
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Provided exceptional customer service by helping customers find specific products, answering questions and offering advice
- Oversaw work of [Number] cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance
- Maximized customer satisfaction by collaborating with customer service team members to resolve diverse issues
- Reduced errors by reconciling cash drawer before and after each shift
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff
- Accepted merchandise returns
- Contributed to loss prevention efforts by observing customer behavior and reporting signs of theft
- Greeted customers promptly and responded to questions
- Troubleshot and resolved issues with cash registers, card scanners and printers to minimize customer delays
- Counted and balanced cashier drawers.
Customer Service
11 Months- Checking customer's balance
- Providing solutions and recommendations for the problems experienced by customers
- Politely assisting customers in person or via telephone
- Following the customer's needs
- Providing information about products
- Ordering goods from websites
- Sending reports to the manager to improve the service quality.
Babysitter
2 Years- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Transporting children to school, sports activities, or other engagements when necessary.
- Maintaining a positive attitude while being patient and understanding with the children.
Education
High School Diploma
Skills
Conflict resolution
Self-motivated
Team leadership
Fluent in Spanish
Workflow Management
Appointment Setting
Professional telephone demeanor
Excellent phone etiquette
Appointment Scheduling
Strong Work Ethic
Timeline
Appointment Coordinator
Rancho Family Medical Group
05.2023 - 2024Read More
Warehouse Associate
Home Depot Perris Distribution Center
07.2019 - CurrentRead More
Customer Service
The Home Depot
08.2018 - 07.2019Read More
Head Cashier
The Home Depot
08.2015 - 08.2019Read More
Cashier
The Home Depot
02.2015 - CurrentRead More
Babysitter
Self Employed
01.2011 - 01.2013Read More
Castle Park High School
High School Diploma
Read More
Service Desk Lead
Home Depot
2024 - CurrentRead More