Isaiah Aceves
Montclair,California
Summary
Proficient in customer relationship management and escalation handling, with a strong track record in guiding teams to navigate complex interactions. Successfully facilitated interdepartmental communication, leading to improved service delivery and customer satisfaction in fast-paced environments. Experienced in training and mentoring associates to optimize service desk and order fulfillment processes.
Overview
4
4
years of professional experience
Work History
Service Desk Lead
The Home Depot Inc
Glendora, California
11.2021 - 01.2026
- Oversaw daily service desk operations, ensuring optimal team performance.
- Facilitated interdepartmental communication to elevate service delivery standards.
- Guided associates in effectively managing complex customer interactions.
- Trained new service desk and order fulfillment associates on essential department standards and expectations.
- Monitored daily notes regarding customer orders to ensure that issues are dealt with accordingly.
- Handled escalations from customers and other departments to resolve issues efficiently.
Game Technician
Dave and Busters
Arcadia, California
08.2021 - 03.2023
- Diagnosed and repaired arcade game malfunctions efficiently.
- Assisted guests with game operation and troubleshooting needs.
- Maintained cleanliness and organization of the gaming area consistently.
- Handled customer requests and complaints quickly to improve overall service.
- Diagnosed and troubleshooted technical issues related to hardware, software, peripherals, games, and accessories.
Order Fulfillment Associate
Target
Duarte, California
09.2021 - 11.2021
- Collaborated with team members to streamline order fulfillment processes.
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Pulled and packed products from shelves based on customer orders.
Education
High School Diploma -
Duarte High School
Duarte, CA05-2018
Skills
- Service desk and order fulfillment management
- Customer order processing
- Customer relationship management
- Interdepartmental communication
- Escalation handling
- Conflict resolution
- SLA management
- Interpersonal skills
- Able to operate machines such as forklifts, powered pallet jacks, and stand-up reach trucks (4 years experience)
Affiliations
During my late teenage years, I volunteered at my local park. The volunteer work consisted of being a coach for youth soccer and youth basketball. Also, I would volunteer in the summertime when they had events called Parks After Dark. They would host events such as movie nights, concerts, and food drives, among others.
Accomplishments
Awarded multiple awards called "Homer" awards for providing exceptional customer service.
CIF Champion for Basketball in 2018
CIF Champion for Basketball in 2018
Timeline
Service Desk Lead
The Home Depot Inc
11.2021 - 01.2026
Order Fulfillment Associate
Target
09.2021 - 11.2021
Game Technician
Dave and Busters
08.2021 - 03.2023
High School Diploma -
Duarte High School