Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heaven Osborn

Columbus

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

5
5
years of professional experience

Work History

Service Desk Lead

The Home Depot Inc
Hilliard
01.2024 - Current
  • Managed escalations from customers or other departments within the organization.
  • Developed and maintained service desk procedures, processes, and policies.
  • Provided customer with support while helping place orders
  • Reviewed and processed customer returns in accordance with company policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Retail Sales Associate

Victoria's Secret & PINK
Columbus
09.2022 - 10.2024
  • Demonstrated product features to customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Processed returned merchandise according to company policies.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.

Retail Sales Manager

Kids Footlocker
Dublin
11.2020 - 09.2022
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Restocked shelves, racks, and bins with the latest merchandise, and changed signage to promote items.
  • Collected trash from floors within hallways, bathrooms, and work areas.
  • Counted registers for daily deposits.
  • Collaborated with team members to develop creative solutions for challenges.

Education

High School Diploma -

Central Crossing High School
Grove City, OH
06.2022

Skills

  • Sales expertise
  • Retail sales
  • Cash register operation
  • Communication
  • Multitasking
  • Problem-solving
  • Customer service
  • Service desk operations
  • Service desk team management
  • Team building

Timeline

Service Desk Lead

The Home Depot Inc
01.2024 - Current

Retail Sales Associate

Victoria's Secret & PINK
09.2022 - 10.2024

Retail Sales Manager

Kids Footlocker
11.2020 - 09.2022

High School Diploma -

Central Crossing High School

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