Chyna Hicks
529 Jeffrey Rd., Millersville,MD
Summary
Highly motivated healthcare professional with 7+ years of experience in the medical field with the ambition to always learn something new. I have numerous hands-on experiences providing high-quality and compassionate care to patients, while ensuring a safe & comfortable environment. I am very detailed-oriented, organized, punctual, and a perfectionist. I bring exceptional communication and observational skills with the ability to establish and maintain relationships with patients and staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician (Non Sterile Compounding)
Voshell's Pharmacy
04.2023 - Current
- Process and weigh appropriate ingredients correctly and follow formula worksheet according to quality assurance guidelines to create suspensions, creams, ointments, etc.
- Make sure the pharmacist on duty has confirmed the formulation in accordance to the prescription and lets the pharmacist double check before compounding
- Confirm the beyond use date on the patient's product label is correct, and correctly package and label prepared compounds in appropriate containers
- Responsible for daily cleaning and logs and calibrations such as capsule machines counters and scale in accordance to policy
- Ensure all equipment, including freezer/fridge temperatures and weights on scales at work station are verified and maintained every morning.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Pharmacy Technician
CVS Health Retail
05.2021 - 04.2023
- Greeting each customer, helping, assisting with their questions and issues on the phone and in person both in and out of the pharmacy areas, obtaining information for new prescriptions, maintaining customer/patient confidentiality
- Operating a cash register including: cash, checks, and charge transactions; bagging merchandise, insurance signature logs and offer/refer questions to Pharmacist
- Retrieving, counting and measuring drugs (except CIIS), cap and uncap vials and bottles
- Referring all doctor's calls and customer's medical questions to Pharmacist
- Affixing prescription labels, and selecting appropriate packaging materials
- Pulling, counting, and dating correct medication for patient
- Maintain integrity and hazardous waste control during prescription order processing
- Receiving written prescriptions or refill request and verifying that information is complete and accurate
- Counting stock of medications, help in pulling and dispensing prescriptions prior to final verification by pharmacist
- Perform third-party billing for patient pharmacy purchases
- Perform nightly maintenance restocking, cleaning, and filing of pharmacy supplies and paperwork.
Medical Assistant
TRINITY OBSTETRICS & GYNECOLOGY
10.2018 - 09.2019
- Welcomes and greets all patients and visitors, in person or over the phone
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
Resident Assistant & Med Tech
BRIGHTVIEW SENIOR LIVING
08.2016 - 11.2018
- Monitors changes in resident's functional status and personal care needs; documents observations and advises supervisors and/or clinical staff when appropriate
- Assisting with personal care: bathing and grooming, dressing, toileting, and exercise
- Care for the elderly: orienting or grounding someone with Alzheimer's disease or dementia
- Performs housekeeping duties such as, cleaning, washing clothes, bathing, toileting, feeding, and mobility
- Performs health-care related tasks, such as monitoring vital signs, and medication, under the direction of registered nurses or delegating nurses
- Encourages resident participation in scheduled programs and activities
- Prepares and administers medications as directed by a registered nurse or delegating nurse
- Collects urine and stool specimens, log the specimens, and store appropriately for collection.
Crew Member
WENDY'S
10.2015 - 08.2016
- Ensured the cleanliness of the restaurant and that counters and tables were properly sanitized
- Utilized all machinery and equipment while observing various safety precautions and practices
- Consistently provided friendly guest service and heartfelt hospitality
- Operated the drive-through window and sales register quickly and efficiently
- Diligently restocked work stations and display cases
- Reported to each shift on time and ready to work
- Handled currency and credit transactions quickly and accurately.
Crew Member
MCDONALD'S
10.2014 - 09.2015
- Reported to each shift on time and ready to work
- Diligently restocked work stations and display cases
- Performed all position responsibilities accurately and in a timely manner
- Handled currency and credit transactions quickly and accurately
- Greeted customers and provided excellent customer service
- Operated the drive-through window and sales register quickly and efficiently.
Education
Some college in Certified Medical Assistant (pending) -
BRIGHTWOOD COLLEGE
Baltimore, MD11.2018
High School Diploma -
Academy Of Richmond County High School
Augusta, GA05.2015
Skills
- Patient Companionship
- Documentation
- Dementia Care
- Incident Reporting
- Housekeeping
- Dependable and Responsible
- Medication Administration
- Hoyer Lifting Equipment
- Compassionate communication
- Direct Patient Care
- First aid and safety
- Organizational Skills
Certification
Pharmacy Technician License
Timeline
Pharmacy Technician (Non Sterile Compounding)
Voshell's Pharmacy
04.2023 - Current
Pharmacy Technician
CVS Health Retail
05.2021 - 04.2023
Medical Assistant
TRINITY OBSTETRICS & GYNECOLOGY
10.2018 - 09.2019
Resident Assistant & Med Tech
BRIGHTVIEW SENIOR LIVING
08.2016 - 11.2018
Crew Member
WENDY'S
10.2015 - 08.2016
Crew Member
MCDONALD'S
10.2014 - 09.2015
Some college in Certified Medical Assistant (pending) -
BRIGHTWOOD COLLEGE
High School Diploma -
Academy Of Richmond County High School
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