Dynamic customer service professional recognized for exceptional attention to detail and strong organizational skills. Proven track record of enhancing client satisfaction through effective communication and problem-solving abilities. Skilled at managing multiple tasks in fast-paced environments while maintaining a focus on delivering high-quality service. Dedicated to fostering positive relationships and driving team success through a proactive approach to customer engagement.
Overview
9
9
years of professional experience
Work History
Records Retention Specialist/Quality Assurance Processor I
Neogen Corporation
Lansing, Michigan
07.2021 - 05.2024
Executed corporate records retention policy to ensure compliance and operational efficiency.
Maintained accurate and organized spreadsheet to track corporate records efficiently.
Conducted comprehensive preparation of corporate records for scanning, ensuring meticulous page counting.
Implemented efficient document scanning and naming protocols to support reliable digital archiving.
Categorized and archived PDF files according to established corporate records retention guidelines.
Conducted thorough verification of corporate records by comparing physical documents against digital scans, confirming page count consistency.
Reviewed and analyzed scanned records on a quarterly basis to systematically remove records in alignment with corporate retention policy.
Oversaw the secure destruction of scanned corporate records, ensuring adherence to corporate records retention policy.
Reviewed and confirmed batch records to maintain precision in manufacturing and quality control processes prior to regulatory audits.
Ensured precision in product labels and batch records through detailed accuracy checks before manufacturing distribution.
Collaborated with cross-functional teams to streamline retention processes
Managed procurement and organization of office supplies for department operations.
Managed procurement and arrangement of supplies to enhance breakroom functionality.
Remittance Processor I
Jackson National Life Insurance Company
Lansing, Michigan
06.2015 - 12.2020
Administered premium applications to in-force annuity and life insurance policies.
Conducted comprehensive research on payment structures related to policies.
Facilitated movement of funds among relevant Jackson accounts to ensure account balances are cleared.
Achieved timely processing of check and wire requests, contributing to improved cash flow management. Facilitated seamless financial transactions, ensuring operational continuity. Strengthened payment processing protocols to enhance overall efficiency.
Resolved issues related to returned checks and executed deposit adjustments, contributing to improved financial accuracy and customer satisfaction.
Responded to interdepartmental calls, facilitating research and addressing inquiries effectively.
Oversaw queue management, directed associates, and facilitated interdepartmental communication to ensure smooth operations.
Operations Associate I
Jackson National Life Insurance Company
Lansing, Michigan
06.2015 - 12.2020
Performed detailed assessments of annuity applications, verifying alignment with regulatory standards at both state and federal levels.
Facilitated communication with financial advisors to ensure compliance with outstanding requirements.
Oversaw allocation of funds to pending policies. Managed implementation of policies to ensure they are in-force.
Monitored and responded to emails promptly to maintain operational efficiency.
Achieved and sustained work quality score exceeding 90%.
Maintained high standards of quality assurance, consistently ranking among the top percentage for outgoing calls to financial advisors.
Executed report generation by transcribing data into Excel spreadsheets.
Assessed policy compliance and made autonomous decisions regarding correct processing procedures.
Managed the meticulous input of customer applications and forms, ensuring data integrity and accessibility.
Education
Business
Lansing Community College
Lansing, Michigan
12-2010
Skills
Strong mathematical abilities
Proficient keyboarding skills with 10-key expertise
Competent in using Microsoft Office software
Effective time management
Customer service
Organization skills
Effective problem-solving skills
Meticulous attention to detail
Timeline
Records Retention Specialist/Quality Assurance Processor I
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group