MaryAnn Cashion
Dickinson,TX
Summary
Dedicated specialist with expertise in customer relations and problem-solving. Proficient in POS systems and analytical thinking, driving improved team efficiency and customer satisfaction. Results-driven professional with over 8 years in customer service and team leadership. Known for strong communication skills and attention to detail, enhancing daily workflow and resolving customer issues effectively. Known for reliability and strong focus on achieving objectives. Solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Overview
2027
2027
years of professional experience
Work History
Specialist
Sam's Club
Friendswood, TX
10.2017 - Current
- Cashiering
- Member services
- Door Greeter/Attendant
- Oversee the cart attendants
- Assist with Memberships
- Process returns, refunds, and exchanges
- Resolve customer issues
- Work closely with management to help improve the daily workflow
- Support the self-checkout area
- Assist members with transactions
- Proactively promote and sell Sam’s Club products, such as Plus memberships and credit cards
- Verify member receipts at the exit, ensuring all items match, specifically checking for high-value items
- Assist members with using the Sam's Club app, Scan & Go technology, and other self-service tools
- Ensure member service areas are secure by identifying potential fraud and following safety protocols
- Zone and organize the front-end area, including managing merchandise returns
- Greeting customers warmly upon entry and exit to create a positive experience
- Checking, scanning, or directing members to use their digital membership cards
- Answering questions, providing directions to products, and assisting with carts or general member inquiries
- Ensuring a safe, clear entrance area, managing crowd flow during busy times, and maintaining safety protocols
Head Cashier
Sprouts Farmer Market
Littleton, CO
2013 - 10.2017
- Supervised daily cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational best practices and customer service standards.
- Implemented inventory management strategies to optimize product availability and reduce waste.
- Resolved customer inquiries and issues efficiently, enhancing overall shopping experience.
- Actively manages checkout lanes, ensuring quick service and supporting cashiers and courtesy clerks.
- Schedules and monitors breaks, ensures proper staffing levels, and manages supply levels for registers.
- Maintains cleanliness of the front end and parking lots, and monitors exit doors for loss prevention.
Education
High School Diploma -
Brentwood High School
Brentwood, NYSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Strong communication skills
- Strong interpersonal skills to interact with diverse customers
- Handle challenging situations calmly
- Strong mathematical abilities
- Attentiveness to detail
- Proficiency with POS systems
Timeline
Specialist
Sam's Club
10.2017 - Current
Head Cashier
Sprouts Farmer Market
2013 - 10.2017
High School Diploma -
Brentwood High School