Timothy Beheyt
Cheney,WA
Summary
Proven leader and effective communicator, I excelled at Home Depot by enhancing customer satisfaction and streamlining operations. Leveraging expert problem-solving and interpersonal skills, I led teams to surpass goals through strategic planning and continuous improvement, achieving a notable increase in employee retention and customer loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Specialist
Home Depot
Spokane Valley, WA
11.2015 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Supervisor
Home Depot
Burlington, WA
08.2017 - 02.2023
- Managed department operations to maintain efficient workflow.
- Exhibited exceptional leadership talents to enhance team efficiency.
- Enhanced customer satisfaction by responding promptly to inquiries.
- Set clear goals for staff members to boost productivity.
Sales Associate
Home Depot
Chalmette, LA
08.2007 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - General Studies
Bellevue Community College
Bellevue, WASkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Advanced communication
- Supply management
- Coaching and mentoring
- Continuous improvement
- Vendor relations
- Team performance improvement
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Organizational skills
- Written communication
- Excellent communication
- Problem-solving abilities
- Team building
- Relationship building
- Decision-making
- Active listening
- Reliability
- Conflict resolution
- Teamwork
- Team leadership
- Effective communication
- Adaptability and flexibility
- Interpersonal skills
- Customer relationship management
- Goal setting
- Strategic planning
- Inventory management
- Sales strategies
- Professional demeanor
Certification
Forklift, reach truck, Ballymore, cashier certified.
Timeline
Supervisor
Home Depot
08.2017 - 02.2023
Specialist
Home Depot
11.2015 - Current
Sales Associate
Home Depot
08.2007 - 07.2015
No Degree - General Studies
Bellevue Community College