Chyna Shields
Simi Valley,CA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
12
12
years of professional experience
Work History
Caregiver
IHSS
04.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Front Desk Receptionist
The Dental Office Encino
09.2023 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Receptionist
Henkel Corporation
01.2016 - 04.2017
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Greeted customers, answered general questions and directed to appropriate locations.
Salon Receptionist
Zen Lashes
06.2015 - 04.2016
- Booked appointments to allow sufficient time for requested services.
- Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with [Task].
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Greeted guests and members upon arrival to create positive first impressions.
- Input client information into booking system accurately and completely to chart sales metrics.
Front Desk Receptionist
Home Health Agency
09.2012 - 03.2014
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Input customer data into reservation systems and updated to reflect room changes.
- Drafted professional business documents, spreadsheets and correspondence.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Education
Nursing
Moorpark College
Moorpark, CAEsthetician
West Valley Occupational Center
Woodland Hills, CA06.2023
Skills
- Organization and Efficiency
- Multi-Line Telephone Skills
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Courteous and Professional
Timeline
Front Desk Receptionist
The Dental Office Encino
09.2023 - 07.2024
Caregiver
IHSS
04.2022 - Current
Receptionist
Henkel Corporation
01.2016 - 04.2017
Salon Receptionist
Zen Lashes
06.2015 - 04.2016
Front Desk Receptionist
Home Health Agency
09.2012 - 03.2014
Nursing
Moorpark College
Esthetician
West Valley Occupational Center
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