Chyna Walker
Summary
Dedicated professional in customer service and behavioral health, adept at providing compassionate crisis intervention and emotional support. Experienced in managing multidisciplinary teams, optimizing care delivery systems, and ensuring regulatory compliance. Strong operational leadership and communication skills foster collaboration and drive positive patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Support Specialist
OneWell Healthcare
Charleston
12.2025 - 03.2026
- Provided compassionate emotional support and crisis intervention services to individuals experiencing mental health, emotional, and psychosocial challenges through phone, chat, and electronic communication platforms.
- Conducted risk screenings and assessments to identify safety concerns, evaluate client needs, and facilitate appropriate interventions and referrals.
- Utilized active listening, empathy, and de-escalation techniques to support individuals in crisis while maintaining a calm and professional demeanor.
- Assisted clients with accessing community resources, behavioral health services, healthcare programs, and social support systems.
HUMAN RESOURCES ASSISTANT
Carolina Health Specialist
08.2023 - 11.2025
- Managed HR ticketing and escalations, ensuring timely case resolution and maintaining service-level standards.
- Maintained confidential HR and patient records in HRIS and SharePoint, ensuring compliance with policies and regulations.
- Coordinated with IT solutions to escalate complex HR issues, ensuring efficient resolution and maintaining high service-level standards.
- Educated employees on HR policies and benefits, leading to increased awareness and compliance within the organization.
- Provided empathetic support and guidance to individuals seeking assistance with healthcare, benefits, employment, and administrative concerns.
• Utilized active listening and problem-solving techniques to assess needs, identify concerns, and connect individuals with appropriate resources and services.
HUMAN RESOURCES REPRESENTATIVE
Metropolitan Health
01.2019 - 01.2022
- Provided administrative support to clients and human resource staff while leading a team of 20+ clinicians, case managers, and administrative staff.
- Resolved employee concerns by identifying issues, providing solutions, or escalating cases to appropriate HR partners.
- Followed up with employees to ensure satisfaction and issue closure using a ticketing system.
- Investigated basic HR issues such as payroll discrepancies, timecard errors, or benefit enrollment problems.
- Utilized PeopleSoft HRIS to process reports, enter data, and maintain compliance with all NYC Health + Hospitals personnel policies and procedures; provided back-up to the Assistant Personnel Director with all reporting needs.
- Supported centralized HR functions, such as benefits, by providing information as needed.
CUSTOMER SUPPORT REPRESENTATIVE
Grand Strand Regional Medical Center
Myrtle Beach
11.2016 - 09.2018
- Delivered high-quality customer service by maintaining a professional and empathetic approach during high-volume inquiries.
- Created and updated employee FAQ resources to improve self-service and reduce repetitive inquiries.
- Assisted clients by answering inquiries, resolving technical problems, and providing product guidance.
- Scheduled patient appointments and maintained billing information while using discrepancies and abiding by HIPAA laws.
- Consistently met and exceeded key performance indicators (KPIs) including AHT, FCR, call quality, and customer satisfaction scores.
- Maintained high performance in call metrics by adhering to schedule compliance, productivity standards, and quality assurance requirements.
Education
HEALTH ADMINISTRATION - MINOR IN BUSINESS ADMINISTRATION
Coastal Carolina University
Conway, SC12-2020
ASSOCIATE IN SCIENCE - EMPHASIS IN HEALTH SCIENCES
Horry Georgetown Technical College
Conway, SC05-2014
Skills
- Customer Service Representative
- Operational Leadership
- Crisis De-escalation
- Active Listening
- Client Advocacy
- Trauma-Informed Communication
- Behavioral Health Support
- Conflict Resolution
- Crisis Intervention Support
- Electronic Documentation
- Case Management Support
- Quality Improvement
- Management
- Communication
- Administrative Support
- Human Services
- Data Management
Certification
- Registered Behavior Technician
Timeline
Behavioral Health Support Specialist
OneWell Healthcare
12.2025 - 03.2026
HUMAN RESOURCES ASSISTANT
Carolina Health Specialist
08.2023 - 11.2025
HUMAN RESOURCES REPRESENTATIVE
Metropolitan Health
01.2019 - 01.2022
CUSTOMER SUPPORT REPRESENTATIVE
Grand Strand Regional Medical Center
11.2016 - 09.2018
HEALTH ADMINISTRATION - MINOR IN BUSINESS ADMINISTRATION
Coastal Carolina University
ASSOCIATE IN SCIENCE - EMPHASIS IN HEALTH SCIENCES
Horry Georgetown Technical College