Lisa Glenn
Central Point,Oregon
Summary
Behavioral Health Support Specialist with strong skills in behavioral assessments and crisis intervention. Improved patient care at La Clinica through effective treatment planning and collaboration with multidisciplinary teams. Expertise in electronic medical records management, ensuring compliance with HIPAA regulations. Proven ability to foster socio-emotional growth in diverse populations through self-motivation and time management.
Overview
23
23
years of professional experience
Work History
Behavioral Health Support Specialist
La Clinica
Medford, OR
12.2019 - Current
- Collaborated with multidisciplinary teams to enhance patient care plans.
- Documented patient information in electronic medical records according to established procedures.
- Facilitated socio-emotional and grief groups for elementary school children.
- Taught social, coping, and mindfulness skills to promote emotional well-being.
Qualified Mental Health Associate
Jackson County Mental Health
Medford, OR
11.2015 - 05.2017
- Adhered to ethical standards, including HIPAA regulations, ensuring compliance with professional guidelines.
- Supported clients in developing independent living skills such as budgeting, grocery shopping, and meal preparation.
- Collaborated in daily ACT team meetings to enhance care coordination among team members.
- Referred clients to community resources like ACCESS, Columbia Care, and food pantries for additional support.
- Documented observations and interventions in patient charts, maintaining continuity of care from admission to discharge.
- Assisted clients in completing applications for housing, DMV services, payeeship, DSO, and SSI benefits.
A&D Counselor/Case Manager
CRC/Allied Health
Medford, OR
04.2015 - 10.2015
- Delivered individual and group counseling for infectious disease, subutex, and relapse education.
- Participated in daily medical staff meetings to ensure coordinated care.
- Completed pre-screens and conducted bio/psycho/social assessments for 78 case files.
- Educated clients on community resources and available support services.
- Maintained comprehensive case notes to ensure compliance with regulations.
- Conducted mental health assessments to identify suitable interventions.
- Developed treatment plans and progress notes for group and individual sessions.
Lead Residential Treatment Counselor/Case Manager
Family Solutions
Medford, OR
01.2003 - 04.2015
- Coordinated daily schedules and routines to enhance resident engagement.
- Monitored resident safety and well-being through regular assessments.
- Administered medications and scheduled medical and mental health appointments.
- Collaborated with psychiatrists, nurses, and social workers to ensure comprehensive client care.
- Ensured documentation accuracy for all assessments, treatments, and services provided.
- Assisted in crisis intervention and conflict resolution to maintain a safe environment.
- Supervised shift employees while participating in interviewing and training processes.
Education
Medical Transcription And Terminology
RCC
Medford, OR06-2004
Bachelor of Science - Psychology
SOU
Ashland, OR06-2001
Skills
- Behavioral assessments
- Crisis intervention
- Electronic medical records management
- Treatment planning
- HIPAA compliance
- Time management
- Self-motivation
Timeline
Behavioral Health Support Specialist
La Clinica
12.2019 - Current
Qualified Mental Health Associate
Jackson County Mental Health
11.2015 - 05.2017
A&D Counselor/Case Manager
CRC/Allied Health
04.2015 - 10.2015
Lead Residential Treatment Counselor/Case Manager
Family Solutions
01.2003 - 04.2015
Medical Transcription And Terminology
RCC
Bachelor of Science - Psychology
SOU
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