CHYNAH STUBBS
Cypress,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Project Administrator
Katmai Government Services
10.2021 - Current
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Code invoices and obtain payment approvals while ensuring accuracy.
- Responsible for time card verification and final submission.
- Reconcile and code monthly credit card statements totaling up to 100,000 thousand each cycle.
- Complete Employee Expense Reimbursement using the Government Joint Travel Regulations.
- Liaison for all military government travel handling critical documentation to execute a seamless trip.
- Prepare government billing portfolio's using COGNUS report to ensure accurate government funding for military training.
CUSTOMER SERVICE REPRESENTATIVE
BROADWAY FEDERAL BANK
07.2013 - 08.2018
- Followed bank policies and procedures while applying a high degree of accuracy to process multiple transactions in a timely manner.
- Balance cash drawers ranging between 50,000-600,000 dollars daily as well as end-of-day Vault balance detail
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Executed monthly essential financial audits while maintaining classified personal information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Trained new hires on customer service policies and procedures.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
CUSTOMER SERVICE REPRESENTATIVE
WELLS FARGO
09.2012 - 05.2013
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
LEAD CASHIER
BOSTON MARKET
08.2010 - 09.2012
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
- Used POS system to enter orders, process payments and issue receipts.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
Education
High School Diploma -
CANOGA PARK SENIOR HIGH SCHOOL
General Education -
WEST LOS ANGELES COLLEGE
06.2010
Skills
- Adaptable
- Computer Proficiency
- Exceptional customer service
- Effective communicator
- Continuous Improvement Mindset
- Organizational skills
- Scheduling and Planning
- Problem-solving abilities
- Money Handling
- Payroll Processing
- Strong leadership qualities
- Documentation Management
- Customer Service
Timeline
Project Administrator
Katmai Government Services
10.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
BROADWAY FEDERAL BANK
07.2013 - 08.2018
CUSTOMER SERVICE REPRESENTATIVE
WELLS FARGO
09.2012 - 05.2013
LEAD CASHIER
BOSTON MARKET
08.2010 - 09.2012
High School Diploma -
CANOGA PARK SENIOR HIGH SCHOOL
General Education -
WEST LOS ANGELES COLLEGE
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