Chyvone Palmer
3516 Meadow Lake Lane Orlando,FL
Summary
Proven leader with expertise in streamlining healthcare operations. Strong organizational skills and attention to detail enhance patient care and optimize resource allocation.
Overview
13
13
years of professional experience
Work History
Administrator on Duty
Miami VA Healthcare System
Miami, FL
09.2012 - 02.2017
- Managed daily operations and ensured compliance with healthcare regulations.
- Coordinated staff schedules to optimize resource allocation and patient care.
- Streamlined administrative processes, enhancing efficiency in patient admissions.
- Led cross-functional teams to implement quality improvement initiatives across departments.
- Oversaw incident reporting and developed action plans for risk management.
- Collaborated with clinical teams to align operational goals with patient care strategies.
- Evaluated workflow efficiencies, driving continuous improvements in service delivery.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Provided exceptional customer service to both internal and external clients, promptly addressing concerns and resolving issues.
- Reduced operating costs by negotiating vendor contracts and identifying areas for cost savings in daily operations.
- Assisted executives with complex scheduling needs while juggling competing priorities effectively.
- Provided leadership in analyzing, defining and improving business processes and solving complicated financial issues.
Unit Secretary
Miami VA Healthcare System
Miami, FL
12.2003 - 02.2017
- Coordinated patient scheduling and appointments to enhance office efficiency.
- Managed medical records and documentation in compliance with HIPAA regulations.
- Facilitated communication between healthcare providers and patients for optimal care delivery.
- Implemented electronic health record systems to streamline patient information retrieval.
- Trained new staff on administrative procedures and organizational protocols.
- Developed workflows that improved response times for patient inquiries and requests.
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
- Acted as liaison between departments to resolve issues and improve service quality.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
Decedent Affairs
Miami VA Healthcare System
Miami, FL
07.2006 - 08.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Gadsden State Community College
Gadsden, AL02-2002
Skills
Document preparation
Scheduling coordination
Organizational expertise
Professional networking
Meeting facilitation
Strong leadership
Decision-making capacity
Customer service
Problem-solving
Attention to detail
Recordkeeping and file management
Verbal and written communication
Timeline
Administrator on Duty
Miami VA Healthcare System
09.2012 - 02.2017
Decedent Affairs
Miami VA Healthcare System
07.2006 - 08.2012
Unit Secretary
Miami VA Healthcare System
12.2003 - 02.2017
High School Diploma -
Gadsden State Community College