DIAMOND COOPER
Mt. Vernon
Summary
SUPPORT STAFF PROFESSIONAL Project Implementation Training & Supervision Oral and written communication Leadership Work well with children and those with special needs Management Administrative Support Crisis Intervention Case Management
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrator On Duty (per diem)
Andrus
Yonkers, NY
11.2018
- Provide crisis intervention and emotional support to students
- Supervise residents
- Process/Complete required paperwork
- Quickly assess risk (suicidal ideation, aggression, emotional distress)
- Respond to emotional, behavioral, or psychiatric crises
- Identify triggers and contributing factors
- Maintain compliance with agency and state guidelines
Crisis Intervention Specialist
Andrus
Yonkers, NY
08.2017 - Current
- Shift Lead for a team of 10 individuals
- Assist with safety and shelter of students
- Provide crisis intervention and emotional support to students
- Monitor students behavior
- De-escalate intense situations using trauma-informed techniques
- Prevent harm to the client, others, or themselves
- Maintain a calm, controlled environment during emergencies
- Quickly assess risk (suicidal ideation, aggression, emotional distress)
Community Psychiatric Support and Treatment Specialist
Andrus
Yonkers, NY
12.2021 - 09.2023
- Provided services that were goal-directed support and solution-focused intervention intended to address challenges associated with a behavioral health need and identified goals or objectives as set forth in the child's treatment plan
- Provided services that are part of the treatment plan, which included activities necessary to correct conditions discovered during the initial assessment visits
- Offered face-to-face therapeutic interventions such as counseling as well as functional supports with the child/youth, family/caregiver or other support systems
- Created and presented ideas on how to implement effective tools to help the department grow in Westchester County
- Participated in weekly team meetings regarding progress with assigned cases
- Provided assessments to family and/or care giver
- Conducted weekly meetings both in person and virtual with case assignments
- Worked on a weekly plan for case assignments
- Set plans/goals for case assignment; followed up with progress of plans/goals
- Input weekly reports on case assignment to Andrus database
Teacher's Aid/Student One on One
Andrus
Yonkers, NY
03.2016 - 12.2021
- Assist teacher
- Reinforce the instruction taught in the classroom to students
- Go over lessons with students (sometimes individually)
- Supervise students outside of the classroom
- Supervise and control students
- Help in maintaining a clean and organized classroom
- Maintain appropriate classroom discipline
- Assist one student in his/her daily assignments and monitor his/her behavior through the day
Teacher's Aid/Student One on One
Andrus
Yonkers, NY
09.2017 - 02.2019
- Assist teacher
- Reinforce the instruction taught in the classroom to students
- Go over lessons with students (sometimes individually)
- Supervise students outside of the classroom
- Supervise and control students
- Help in maintaining a clean and organized classroom
- Maintain appropriate classroom discipline
- Assist one student in his/her daily assignments and monitor his/her behavior through the day
Teacher's Aide/Student One on One
Greenburgh 11
Dobbs Ferry, NY
04.2015 - 03.2016
- Assisted teacher
- Reinforced the instruction taught in the classroom to students
- Went over lessons with students (sometimes individually)
- Supervised students outside of the classroom
- Supervised and controlled students
- Helped in maintaining a clean and organized classroom
- Maintained appropriate classroom discipline
Customer Service Representative
Byram Healthcare Center, Inc.
White Plains, NY
01.2014 - 01.2016
- Answered customer calls for ordering and tracking product inquiries.
- Opened and maintained customer accounts.
- Worked with customers to resolve complaint(s).
- Processed orders using ERP system.
Group Leader
Westchester Jewish Community Services
Mt. Vernon, NY
01.2012 - 01.2016
- Assisted special needs students with homework
- Organized group activities for students
Education
Coursework studies - Criminal Justice
Monroe College
New Rochelle, NY12.2020
Associates Degree - Human Services
Monroe College
New Rochelle, NY06.2019
High School Regents Endorsed Diploma - undefined
Nellie A. Thorton High School
Mt. Vernon, NY01.2014
Skills
- Document preparation
- Professional networking
- Organizational expertise
- Scheduling coordination
Certification
TCI Train the Trainer Training, Mt. Kisco, NY, 2019-10-01
Personal Information
Title: Support Staff Professional
Timeline
Community Psychiatric Support and Treatment Specialist
Andrus
12.2021 - 09.2023
Administrator On Duty (per diem)
Andrus
11.2018
Teacher's Aid/Student One on One
Andrus
09.2017 - 02.2019
Crisis Intervention Specialist
Andrus
08.2017 - Current
Teacher's Aid/Student One on One
Andrus
03.2016 - 12.2021
Teacher's Aide/Student One on One
Greenburgh 11
04.2015 - 03.2016
Customer Service Representative
Byram Healthcare Center, Inc.
01.2014 - 01.2016
Group Leader
Westchester Jewish Community Services
01.2012 - 01.2016
Associates Degree - Human Services
Monroe College
High School Regents Endorsed Diploma - undefined
Nellie A. Thorton High School
Coursework studies - Criminal Justice
Monroe College