Chéz DeFazio
Clifton Park,NY
Summary
Knowledgeable and dedicated professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain facility satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Overnight Associate
Cumberland Farms
01.2023 - 04.2023
- Greeted customers upon entrance to store and provided assistance with locating items
- Maintained cleanliness of the store, including dusting shelves, vacuuming carpets, and mopping floors
- Assisted in stocking shelves with merchandise from backroom inventory
- Fulfilled online orders for pick up or delivery services
- Checked expiration dates on food items before restocking shelves.
Inspector in Quality Assurance and Quality Control
Extreme Molding
05.2022 - 10.2022
- Conducted visual and dimensional inspections of production parts to ensure conformance with customer specifications
- Monitored manufacturing processes for compliance with quality standards
- Evaluated first article samples against product drawings and customer requirements.
Shift Supervisor
Stewart's Shops
10.2021 - 05.2022
- Provided on-the-job training to new staff members
- Ensured all safety and sanitation regulations were met throughout the shift
- Conducted weekly inventory of supplies, equipment, and food items
- Assigned tasks to team members based on their strengths and skill sets
- Monitored staff performance to ensure quality standards were met
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits
- Collaborated with management to plan special events or promotions.
Customer Service Representative
Speedway
02.2020 - 10.2021
- Educated customers on promotions to enhance sales
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Customer Service Representative
Cumberland Farms
02.2016 - 02.2017
- Educated customers on promotions to enhance sales
- Delivered quality customer service to address urgent needs and cleaning requests
- Cooked batches of food according to standard recipes
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Scare Actor
Double M's Haunted Hayride
06.2016 - 10.2016
- Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from audience
- Improvised character presentation and conversations with guests to provide immersive experience
- Worked in multiple weather conditions and with various special effects including fog, strobes and loud sounds.
Education
Degree: Multimedia & Web Design -
BOCES Career And Technical School
Albany, NY8 & 16 Hour Certifications - Security And Protective Services
Hudson Valley Community College
Troy, NY04.2024
Certification - Security And Protective Services
Educational Opportunity Center
Troy04.2024
High School Diploma -
Shenendehowa High School
06.2016
Skills
- POS Systems
- ID Verification
- Superior customer service
- Product Inspection
- Quality Control
- Detail-Oriented
- Analytical Thinking
- Complex Problem Solving
- Security Guard License
Certification
- Security Guard Training - April 2024
Timeline
Overnight Associate
Cumberland Farms
01.2023 - 04.2023
Inspector in Quality Assurance and Quality Control
Extreme Molding
05.2022 - 10.2022
Shift Supervisor
Stewart's Shops
10.2021 - 05.2022
Customer Service Representative
Speedway
02.2020 - 10.2021
Scare Actor
Double M's Haunted Hayride
06.2016 - 10.2016
Customer Service Representative
Cumberland Farms
02.2016 - 02.2017
Degree: Multimedia & Web Design -
BOCES Career And Technical School
8 & 16 Hour Certifications - Security And Protective Services
Hudson Valley Community College
Certification - Security And Protective Services
Educational Opportunity Center
High School Diploma -
Shenendehowa High School
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