MONICA ROSADO
Orlando,FL
Summary
As a goal-driven and dynamic professional, I am great at delivering empathetic, friendly customer service. I am constantly giving first-rate service while upholding company policy and treating every client to a pleasant experience. One of my biggest strengths is having the ability to maintain a cool, calm, and collected attitude while executing my responsibilities, particularly under pressure. Additionally, part of my growth includes higher education at Valencia College in order to further develop my professional skills. As I continue my educational growth, I intend to work towards gaining experience and knowledge that someday will make me a better worker than I am today.
Overview
6
6
years of professional experience
Work History
Overnight Associate
Walmart
01.2023 - 01.2025
- Counted inventory and organized the backroom
- Managed and maintained accurate inventory records to ensure stock availability.
- Organized stock efficiently to improve accessibility and workflow.
- I answered customer questions and provided friendly and courteous service.
Seasonal Delivery Driver
Amazon
01.2023 - 01.2025
- Managed packages efficiently during holiday season peak with customer satisfaction and safety being the top priority.
- Utilized GPS for route navigation and optimized delivery schedules while maintaining professionalism and courtesy.
- Inspected the vehicle used for delivery and followed safety protocols.
- Synchronized with dispatch and customers regarding delivery schedules and problems.
Cashier/Customer Service
Publix Supermarket
01.2022 - 01.2023
- Delivered excellent customer service through tailoring solutions to customers' specific needs.
- Handled customers with good communication skills.
- Safely used machinery and followed all company safety procedures.
Cook & Cashier
Marco's Pizza
01.2019 - 01.2022
- Welcomed customers and handled questions about menu offerings and specials.
- Balancing register drawer at the start of the shift.
- Delivered orders in a timely mannered manner with maximum customer satisfaction.
Education
High School Diploma -
Valencia College
04.2029
High School Diploma - undefined
IBCK Educational Center
01.2021
Skills
- Bilingual (English, Spanish)
- POS & Cash Handling
- Customer Service/Support
- Problem-solving
- Microsoft Experienced
- Delivery Operations
- Inventory & Restocking
- Communication & Team Collaboration
- Strong work ethic
- Motivation and initiative
- Warehouse safety
Timeline
Overnight Associate
Walmart
01.2023 - 01.2025
Seasonal Delivery Driver
Amazon
01.2023 - 01.2025
Cashier/Customer Service
Publix Supermarket
01.2022 - 01.2023
Cook & Cashier
Marco's Pizza
01.2019 - 01.2022
High School Diploma - undefined
IBCK Educational Center
High School Diploma -
Valencia College