Alexis Torres
Laredo,TX
Summary
Ambitious and dependable Business Administration student with a concentration in Transportation and International Logistics and over three years of progressive experience at H-E-B. Skilled in customer service, leadership coverage, and cross-functional support across multiple departments. Experienced in providing Manager in Charge (MIC) coverage and eStore lead coverage, demonstrating strong problem-solving, adaptability, and team management abilities. Trained in data analysis and visualization with Tableau Desktop and a Partner Development Series (PDS) graduate, with recognition as a Draft Day recipient for SORM. Preparing for the 2025 Warehouse Operations Internship to further develop logistics expertise and advance into a leadership role through H-E-B's ATL program.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Overnight Associate
HEB Grocery Store
09.2025 - Current
- Stocked shelves and organized inventory to ensure optimal product availability for morning customers.
- Monitored product expiration dates and rotated stock to maintain freshness and quality standards.
- Assisted in nightly store cleaning procedures, promoting a safe and inviting shopping environment.
Curbside Shopper
HEB Grocery Store
01.2025 - 09.2025
- Assisted customers with order selection and modifications during curbside pickup.
- Coordinated accurate fulfillment of online grocery orders for timely customer delivery.
- Maintained cleanliness and organization in designated work areas to ensure efficiency.
- Learned and operated point-of-sale systems for processing transactions effectively.
- Lead Curbside Coverage
Cross Functional Rep
HEB Grocery Store
07.2022 - 01.2025
- Assisted customers by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline service processes and improve efficiency.
- Executed daily tasks effectively, adapting quickly to changing priorities.
- Loaded and un loaded trailers.
- Power jack certified.
Customer Service Assistant
HEB Grocery Store
01.2022 - 07.2022
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth checkout experiences.
- Maintained product displays and inventory levels, enhancing store organization and customer accessibility.
- Collaborated with team members to streamline workflows.
Education
BBA - Logistics And Supply Chain Management
Texas A&m International University
Laredo, TX05-2027
Skills
- Bilingual: English & Spanish
- MIC and eStore Lead Coverage Experience
- Customer Service & Relationship Building
- Team Collaboration & Cross-Functional Support
- Problem Solving & Critical Thinking
- Data Analysis & Visualization with Tableau Desktop
- Adaptability & Flexibility
Certification
- Power Jack Certification
July 2022 - Data Analysis & Visualization with Tableau Desktop
July 7 – July 11, 2025 - PDS Course Completion
May 25 – June 20, 2024 - SORM Draft Day Recipient
Timeline
Overnight Associate
HEB Grocery Store
09.2025 - Current
Curbside Shopper
HEB Grocery Store
01.2025 - 09.2025
Cross Functional Rep
HEB Grocery Store
07.2022 - 01.2025
Customer Service Assistant
HEB Grocery Store
01.2022 - 07.2022
BBA - Logistics And Supply Chain Management
Texas A&m International University
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