Erik Gomez
Broken Arrow,OK
Summary
Customer-focused professional applying for the Customer Service Representative position at United Airlines. Experienced in assisting customers in fast-paced, time-sensitive environments while maintaining professionalism and composure. Known for clear communication, reliability, and delivering positive customer experiences that reflect company values. Bilingual with a strong service mindset and readiness to support diverse travelers.
Experienced with navigating delivery routes efficiently and safely. Utilizes effective time management and organizational skills to ensure prompt deliveries. Knowledge of customer service principles to maintain positive client interactions.
Overview
11
11
years of professional experience
Work History
Customer Service & Delivery Associate
Bouncer’s Kingdom
01.2015 - Current
- Provided consistent, high-quality customer service during deliveries, setup, and on-site interactions.
- Addressed customer concerns and last-minute changes calmly while meeting strict schedules.
- Communicated instructions, safety guidelines, and service details clearly to customers.
- Coordinated delivery routes and ensured on-time setup and pickup of equipment.
- Performed physically demanding work, including lifting and carrying for extended periods on feet, while maintaining a professional attitude.
- Represented the company positively in customer-facing situations, both independently and as part of a team.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05-2018
Bachelor of Arts - Linguistics
University of Oklahoma
Norman, OK05-2027
Skills
- Customer service
- Clear verbal communication in English
- Conflict resolution and de-escalation
- Computer and mobile device proficiency
- Time management and punctuality
- Safety awareness and procedure compliance
- Physical stamina
- Multitasking in fast-paced environments
- Bilingual: English & Spanish
- French: Intermediate proficiency
Timeline
Customer Service & Delivery Associate
Bouncer’s Kingdom
01.2015 - Current
High School Diploma -
Broken Arrow High School
Bachelor of Arts - Linguistics
University of Oklahoma