Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Christine Messenger

Las Vegas,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Delivery Station Customer Service Associate

Amazon
12.2022 - Current
  • Communicating with customers directly via phone and emails.
  • Resolving conflicts and setting appropriate expectations with customers.
  • Clearly understanding and responding appropriately to, the issues that customers presents.
  • Working autonomously, making complex analytical decisions with little or no guidance.
  • Commutating with third party couriers.
  • Receive, pick, and stow customer orders, process returns, and prepare for delivery. Assist customers with any question they have.

Bell Person

Walt Disney World Resort
07.2007 - 07.2022
  • Provide excellent Guest service, problem-solving and, partnering with my Leaders, peers and other resorts to ensure our Guest Luggage is delivered and transferred to the other resorts in a timely effective manner by planning/implementing proactive procedures and systems to avoid problems in the first place.
  • Ensure the immediate distribution and delivery of resort guest luggage arrival via Disney’s Magical Express procedures and bell service dispatcher; coordinating check ins/check outs with guest and bell staff.
  • Train newly hired, as well as internal transfers, and WDW International/College Program recruits.
  • Handle any guest situation that arises from lost or damaged luggage by working with the guest, airport representatives and resort leaders, as well as assisting other cast that need help with these situations.
  • Create and distribute Disney Cruise Line departure notices & luggage pickup for guests transferring to the port.

Shift Manager

Pizza Hut
06.2000 - 07.2007
  • Manage daily operations by ensuring team members’ and customers’ needs are met.
  • Responsible for managing inventory, sales per labor hour, and cash deposits.
  • Create and post schedules, food orders and weekly customer feedback.
  • Multiple Champs Employee of the Month recipient

Skills

  • Calm and Professional Under Pressure
  • Customer Support
  • Teamwork and Collaboration
  • Customer Service
  • Issue and Complaint Resolution

Accomplishments

    Walt Disney Legacy Award

Timeline

Delivery Station Customer Service Associate

Amazon
12.2022 - Current

Bell Person

Walt Disney World Resort
07.2007 - 07.2022

Shift Manager

Pizza Hut
06.2000 - 07.2007

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Christine Messenger