Pierce Campbell
San Diego,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Amazon.com industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Delivery Station Customer Service Associate
Amazon.com Fulfillment Center
San Diego, CA
07.2021 - 01.2024
- Communicating with customers directly in-person, in addition to communicating via phone and email
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
Food Service Handler and Cashier
Which Wich Superior Sandwiches
San Diego, CA
04.2019 - 04.2021
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed payments on cash register and counted back bills and change to patrons.
- Balanced cash drawers, operated registers and prepared cash deposits.
- Managed time off requests and unexpected no-show situations.
Education
Associate of Science - Business Administration
Palomar College
San Marcos, CA05-2022
High School Diploma -
Rancho Bernardo High School
San Diego, CA06-2019
Skills
- Customer Retention Strategies
- Product and Service Knowledge
- Call Center Customer Service
- Resolving Issues Tenaciously
Accomplishments
- Received a promotion as a Learning ambassador through recognition from upper management after only 5 months being tenured.
- Became an entrusted shift leader for a small franchise business by performing leadership, management and organization tasks to ensure team members work efficiently and effectively during their shift.
Relevant Information
- Willing to relocate
- Extremely passionate about EV technology and automotive processes
- Pursuing 4-year degree through an accredited online university program
Timeline
Delivery Station Customer Service Associate
Amazon.com Fulfillment Center
07.2021 - 01.2024
Food Service Handler and Cashier
Which Wich Superior Sandwiches
04.2019 - 04.2021
Associate of Science - Business Administration
Palomar College
High School Diploma -
Rancho Bernardo High School
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