Summary
Overview
Work History
Education
Skills
Timeline
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Ruud Charles

New Haven,CT

Summary

Seasoned Customer Associate with 7 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

7
7
years of professional experience

Work History

Delivery Station Customer Service Associate

Amazon
01.2022 - Current
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Investigated and resolved accounting, service and delivery concerns.
  • Kept detailed records of customer interactions to track and resolve issues quickly.

Customer Service Cashier

Walgreens
10.2019 - 12.2021
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Dietary Aide

Connecticut Mental Health Center
08.2017 - 10.2019
  • Followed all food safety regulations while preparing meals for patients.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Identified opportunities for process improvements within the kitchen to increase productivity while maintaining high standards of quality control.

Education

Associate of Arts - Liberal Arts And General Studies

Gateway Community College
New Haven, CT
06.2019

Skills

  • Account updating
  • Multi-line phone talent
  • Customer Relations
  • Strategic Planning
  • Team Collaboration
  • Complaint Investigation

Timeline

Delivery Station Customer Service Associate

Amazon
01.2022 - Current

Customer Service Cashier

Walgreens
10.2019 - 12.2021

Dietary Aide

Connecticut Mental Health Center
08.2017 - 10.2019

Associate of Arts - Liberal Arts And General Studies

Gateway Community College

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Ruud Charles