Semajae Hamilton
US
Summary
Driven to excel, I leveraged my expertise in troubleshooting Apple products and my creative problem-solving skills at the City of Greensboro, NC. My experience includes leading teams, enhancing customer service standards, and fostering a results-oriented environment across diverse roles, including a pivotal position at North Carolina A&T State University as well at Amazon.
Overview
3
3
years of professional experience
Work History
Delivery Station Customer Service Associate
Amazon
05.2024 - 08.2024
- Provide the first point of contact of support to troubleshoot and resolve customer issues
- Enrich the experience of customers and provide promoters of the brand
- Great teamwork and communication with a virtual team
- Success at meeting the high customer service standards
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Online Grocery Picker
Walmart
05.2022 - 08.2022
- Excel in a fast-paced learning environment
- Provide exceptional customer service
- Leadership within a team environment
- On-the-job training to incoming team members
- I took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Customer Service Associate
Walgreens
03.2021 - 09.2021
- Provide leadership among teams, fans, and coaches
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
Bachelor of Science - Health Services Management, United States
North Carolina A & T State University
Greensboro, NC05.2026
High School Diploma -
Berkeley Middle College High School
Moncks Corner, SC05.2022
Associate of Science - Pre-nursing
Trident Technical College
Charleston, SC05.2022
Skills
- Creative problem solver
- Adherence to high customer service standards
- Clear communicator of complex ideas
- Organized and detailed
- Results-oriented
- Leadership within a team
- Strong Work Ethic
- Empathy and patience
- Data entry proficiency
- Expertise in troubleshooting Apple Products
- Creative instruction style
Timeline
Delivery Station Customer Service Associate
Amazon
05.2024 - 08.2024
Online Grocery Picker
Walmart
05.2022 - 08.2022
Customer Service Associate
Walgreens
03.2021 - 09.2021
Bachelor of Science - Health Services Management, United States
North Carolina A & T State University
High School Diploma -
Berkeley Middle College High School
Associate of Science - Pre-nursing
Trident Technical College