Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosetta Gray

Rio Rancho,NM

Summary

Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Attentive Customer Service Representative with [13 ] years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Overview

31
31
years of professional experience

Work History

Customer Service Associate

Convergys
Rio Rancho, NM
07.2004 - 01.2018
  • Described product to customers and accurately explained details and care of merchandise.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Preserved a perfect attendance record for 12 months.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Northern Trust Securities,inc

Northern Trust
Chicago, IL
04.1987 - 06.2002
  • Performed initial client assessment and analysis to begin research process.
  • Worked directly with [departments, clients, management] to achieve [result].
  • Verified data integrity and accuracy.
  • Entered details such as payments, account information and call logs into the computer system.

Education

High School Diploma -

Carter H Harrison Tech High School
Chicago, IL
1966

Bachelor of Arts -

Ray Vogue Art School
Chicago, IL
1970

Associate of Arts -

Northwestern University
Evanston, IL

Associate of Arts -

Black University
Chicago, IL

Skills

  • Quick learner
  • Active listening skills
  • Computer literate
  • People-oriented
  • Strong conflict resolution skills
  • Strong client relations
  • Creative problem solver
  • Skilled problem solver
  • Excellent work ethic
  • Exceptional communication skills

Timeline

Customer Service Associate

Convergys
07.2004 - 01.2018

Northern Trust Securities,inc

Northern Trust
04.1987 - 06.2002

High School Diploma -

Carter H Harrison Tech High School

Bachelor of Arts -

Ray Vogue Art School

Associate of Arts -

Northwestern University

Associate of Arts -

Black University

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Rosetta Gray