Summary
Overview
Work History
Education
Skills
Timeline
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Julia Silva

Howell Township,NJ

Summary

Motivated and experienced in healthcare environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase customer service as a priority.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Babies"R"Us
Manalapan Township, NJ
05.2016 - 01.2017
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Politely assisted customers in person and via telephone.
  • Provided ongoing guest service, including giving fashion advice.

Shift Supervisor

CVS
Freehold Township, NJ
05.2017 - Current
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Helped store management meet standards of service and quality in daily operations.
  • Worked with team members to improve performance and implement training updates.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Managed customer flow and backed up lines to reduce checkout wait time.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.

Education

High School Diploma -

Freehold Township High School
Freehold, NJ
2014

Skills

  • Safety understanding
  • Customer service oriented
  • Team leadership
  • Managing changing priorities
  • Up-selling capability
  • Outgoing and energetic
  • Management
  • Integrity
  • Adaptability
  • Quick problem solver
  • Friendly demeanor
  • Basic math skills
  • CPR certification
  • Decision-making
  • Quick learner
  • Strong communication skills
  • Courteous, professional demeanor
  • Multitasking
  • Time management

Timeline

Shift Supervisor

CVS
05.2017 - Current

Customer Service Associate

Babies"R"Us
05.2016 - 01.2017

High School Diploma -

Freehold Township High School

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Julia Silva