Neecia Trevino
Elk Grove,CA
Summary
Motivated Team Member eager to contribute to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Exact Staffing
08.2023 - Current
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Phlebotomist
Vitalant
12.2022 - 07.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Packaged and shipped specimens to central lab daily.
- Reviewed patient records for accuracy and completeness.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Package Handler
Amazon
01.2022 - 12.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Followed verbal and written instructions to properly move and ship products.
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
Crew Member
McDonald's Restaurant
07.2020 - 05.2021
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Maintained fast speed of service, especially during rush times.
- Worked front counter, drive-thru and other areas as needed.
Education
Certificate - Phlebotomy
Phlebotomy USA
Sacramento, CA03.2022
High School Diploma -
Elk Grove Charter High School
Elk Grove, CA05.2021
Skills
- Teamwork
- Cash Handling
- Guest Services
- Cash Register Operation
- Food Safety
- Product Knowledge
- Cleaning Skills
- Safety Understanding
Certification
Food Handler Certificate
PT - Phlebotomy Technician
Timeline
Customer Service Associate
Exact Staffing
08.2023 - Current
Phlebotomist
Vitalant
12.2022 - 07.2023
Package Handler
Amazon
01.2022 - 12.2022
Crew Member
McDonald's Restaurant
07.2020 - 05.2021
Certificate - Phlebotomy
Phlebotomy USA
High School Diploma -
Elk Grove Charter High School
Food Handler Certificate
PT - Phlebotomy Technician
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