Shanda Trujillo
West Valley City
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Results-driven assistant manager with a background in customer service. Possess skills in team leadership, conflict resolution, and operational efficiency. Demonstrated ability to create positive customer experiences while managing complex issues. Made significant impact by improving customer satisfaction rates and fostering team collaboration in previous roles.
Overview
3
3
years of professional experience
2014
2014
years of post-secondary education
Work History
Customer service/Delivery Driver/Sales Associate
AutoZone
Salt Lake City
11.2024 - 03.2026
- Delivered automotive parts and accessories efficiently to local customers.
- Maintained accurate delivery schedules and routes for timely service.
- Assisted customers with product inquiries and order confirmations.
Assistant Manager/ Customer service
Chevron
Salt Lake City
12.2022 - 06.2024
- Assisted customers with inquiries and resolved issues promptly.
- Trained new staff on customer service protocols and company policies.
- Managed daily operations of the customer service team efficiently.
Education
Union High School
Roosevelt, UTSkills
- Accurate routing
- Customer relationship management
- Parts ordering
- Time management
- Delivery scheduling
- Route management
- Dependable and reliable
- Customer service
- Client relationship management
- Customer interaction
- Vehicle inspection
- Sales strategy
- Inventory management
- Staff training
- Customer service and satisfaction
- Employee supervision
- Money handling
- Sales reporting
References
References available upon request.
Timeline
Customer service/Delivery Driver/Sales Associate
AutoZone
11.2024 - 03.2026
Assistant Manager/ Customer service
Chevron
12.2022 - 06.2024
Union High School