M'Kennah Martin
Spring,USA
Summary
Versatile office assistant and customer service professional with a strong record in enhancing customer satisfaction through effective communication and organizational skills. Demonstrates reliability and adaptability in high-volume environments while maintaining attention to detail and confidentiality. Actively pursuing an NCT X-ray Tech License to advance in the healthcare field.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Delivery & Customer Service Associate
Domino's
Spring, USA
09.2023 - 04.2026
- Provided timely and professional delivery service while ensuring a positive customer experience.
- Processed customer transactions and cash payments accurately, ensuring order fulfillment integrity.
- Assisted team members during high-volume periods to support efficient store operations.
- Maintained a reliable, positive attitude while working in a fast-paced environment.
- Communicated effectively with customers and coworkers, managing time and resolving issues efficiently.
Office Assistant
Double Diamond G Ranch
East Bernard, USA
12.2020 - 05.2024
- Managed daily administrative operations, ensuring smooth workflow through effective scheduling, recordkeeping, data entry, and office support.
- Coordinated office activities and supported team needs while effectively prioritizing multiple tasks in fast-paced environment.
- Assisted with invoicing and correspondence, streamlining daily administrative duties for efficient office operations.
- Maintained accurate and confidential files, documents, and business records.
- Provided professional customer service by answering calls, assisting clients, and responding to inquiries.
Customer Fulfillment Associate
Walmart
Brenham, USA
03.2020 - 08.2023
- Selected, prepared, and fulfilled customer orders, ensuring adherence to quality standards for optimal satisfaction.
- Provided professional customer service by assisting with product questions, locating items, and resolving order concerns.
- Managed customer communications through phone inquiries, order check-ins, and updates, enhancing customer experience.
- Utilized digital ordering systems to organize, stage, and verify orders for accuracy and efficiency.
- Processed customer pickups by confirming order details and reviewing substitutions, facilitating timely service.
Delivery & Customer Service Associate
Domino's
Brenham, USA
06.2021 - 06.2022
- Handled customer transactions, cash payments, and order accuracy with attention to detail.
- Delivered packages promptly and professionally, enhancing overall customer satisfaction.
- Utilized strong communication, time management, and problem-solving skills to enhance interactions with customers and coworkers.
- Supported team members during peak hours to maintain smooth and efficient store operations.
- Maintained a reliable, positive attitude while working in a fast-paced environment.
Education
Limited Radiography - NCT online course
X Ray Academy of Texas
Remote04.2026
Liberal Arts - Mechanical Engineering (Partial college)
Blinn College
Brenham, TX12.2022
High school diploma -
Morton Ranch High School
Katy, TX05.2020
Skills
- Digital ordering systems
- Customer Service
- Data accuracy
- Time management
- Organizational skills
- Administrative operations
- Microsoft Office
- Written and verbal communication
- Customer engagement
- Problem solving
- Team collaboration
- Adaptability
- Confidentiality
- Basic arithmetic
- Medical terminology
Certification
NCT X ray Tech License, 05/01/26, 05/31/28
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Delivery & Customer Service Associate
Domino's
09.2023 - 04.2026
Delivery & Customer Service Associate
Domino's
06.2021 - 06.2022
Office Assistant
Double Diamond G Ranch
12.2020 - 05.2024
Customer Fulfillment Associate
Walmart
03.2020 - 08.2023
Limited Radiography - NCT online course
X Ray Academy of Texas
Liberal Arts - Mechanical Engineering (Partial college)
Blinn College
High school diploma -
Morton Ranch High School