Summary
Overview
Work History
Skills
Timeline
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Ciadne Aleman

Delray Beach,FL

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

10
10
years of professional experience

Work History

Barista Manager

Neptune Cigars And Wine
02.2023 - Current
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
  • Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
  • Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Oversaw food preparation and monitored safety protocols.

Content Manager

Neptune Cigars
08.2014 - Current
  • Approved, reviewed and edited content flowing to website.
  • Created over 10,000 products for the website.
  • Consistently met tight deadlines while managing multiple projects simultaneously, prioritizing tasks effectively.
  • Edited and proofread all written materials, maintaining a high standard of grammar and style consistency.
  • Developed and managed content calendar to meet deadlines and engagement goals.
  • Edited and proofread content for accuracy and readability.
  • Utilized analytics and site metrics to determine areas of improvement.
  • Analyzed competitor websites to identify trends and opportunities for improvement in our own content strategy.
  • Directed content of website by gathering information and integrating data from other departments.
  • Developed an efficient content management system for streamlined organization and easy accessibility of digital assets.
  • Collaborated with sales and marketing teams to create cohesive and persuasive content that supported overall business objectives.
  • Implemented user feedback system for content improvement, leading to more relevant and impactful articles.
  • Improved user experience on website with content overhaul, making information more accessible and navigation more intuitive.

Skills

  • Project Leadership
  • Content Production
  • Research
  • Proofreading
  • Project Management
  • Microsoft Word proficient
  • Content Management
  • Customer Service
  • POS Systems
  • Hand-Crafted Drink Recipes
  • Organizational Skills

Timeline

Barista Manager

Neptune Cigars And Wine
02.2023 - Current

Content Manager

Neptune Cigars
08.2014 - Current

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Ciadne Aleman