CIAN FITZPATRICK
Springfield,USA
Summary
Experienced in meeting team needs through innovative strategies and a strong emphasis on daily requirements. Exceptional at coordinating schedules and workflows to meet business demands, highlighting outstanding coordination skills. Demonstrates a superior work ethic and resourceful, positive attitude that leads to successful outcomes.
Overview
2
2
years of professional experience
Work History
Shift Leader
Tacobell
05.2023 - Current
- Trained and mentored new team members on company policies, customer service standards, and operational procedures
- Maintained work schedules, optimizing staffing levels to meet business demands and reduce labor costs
- Assisted with resolving customer concerns and complaints, ensuring high levels of customer satisfaction
- Assigned shift plans to ensure optimal staff placement during peak hours to maintain speed of service and quality standards
- Ensuring ingredients are prepped and the work space organized while preparing food, drinks, and cashier duties as needed
Security Guard
Securitas
03.2024 - 06.2024
- Ensured compliance with site procedures and safety protocols during patrols
- Respond to visitor inquiries and provide directions
- Monitor surveillance equipment, and write detailed incident reports
- Used site computer system to log incoming and outbound trucks, POVs, and deliveries
- Coordinated with other gates and roving patrol encouraging team oriented work and coordination
- Organized paperwork, access logs, and chemical forms informing individuals on site, accounting and organizing paperwork to its proper station
Night Security Guard
Securitas
12.2022 - 04.2023
- Conducted regular patrols of premises to monitor activities and ensure the safety and security of the facility during the night shift
- Maintained detailed logs and reports of daily activities, incidents, and any suspicious behavior observed during the shift
- Monitored surveillance systems and alarms, quickly identifying any technical issues or malfunctions and reporting them to the appropriate department for repair
- Assisted with access control procedures by verifying identification of individuals entering the premises and enforcing company policies and procedures
- Utilized conflict resolution techniques and interpersonal skills to de-escalate situations
- Communicate with building owner and law enforcement as needed
- Regularly inspect access points and locks
Education
High School Diploma -
Willamette Leadership Academy
High School Diploma -
Home Schooled
06-2022
Skills
- Staff training and development
- Goal setting and tracking
- Client service
- Client support
- Complaint resolution
- Creative problem solving
- Daily workflows
- Inventory counts
Timeline
Security Guard
Securitas
03.2024 - 06.2024
Shift Leader
Tacobell
05.2023 - Current
Night Security Guard
Securitas
12.2022 - 04.2023
High School Diploma -
Willamette Leadership Academy
High School Diploma -
Home Schooled
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