Ciana Alvarado
Kingsville,United States
Summary
Diligent with proven background in supporting pharmacy operations and ensuring accurate medication dispensing. Successfully assisted pharmacists by managing prescriptions, maintaining patient records, and preparing medications. Demonstrated strong attention to detail and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Remote Pharmacist Technician
Connexus Advertising Group
03.2023 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by conducting regular stock checks and reordering supplies.
- Processed prescription orders efficiently using pharmacy management software.
- Collaborated with healthcare professionals to ensure optimal patient care outcomes.
- Implemented workflow improvements that enhanced efficiency in medication dispensing processes.
Remote Customer Service Representative
Foundever
09.2021 - 10.2023
- Resolving customer complaints
- Directing customers to the right department or supervisor
- Taking orders or processing payments
- Making changes to customers' accounts
- Handling returns and exchanges
- Addressing billing concerns
- Keeping records of customer interactions
- Selling products and services
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and company standards.
- Ensured compliance with company policies and procedures while providing exceptional customer support.
- Developed knowledge base resources for team use, enhancing response efficiency for common queries.
Education
High School - undefined
Bishop High School
Bishop, Texas04.2017
Skills
- Communication
- Active Listening
- Empathy
- Patience
- Time Management
- Medication dispensing
- Quality control procedures
- Problem-solving skills
- Team collaboration
- Answering customer questions
- Prescription filling
- Patient confidentiality
- Drug safety
- Confidentiality and HIPAA
- Pharmacy and customer records management
- HIPAA
Timeline
Remote Pharmacist Technician
Connexus Advertising Group
03.2023 - Current
Remote Customer Service Representative
Foundever
09.2021 - 10.2023
High School - undefined
Bishop High School