Ciana Engroff
Summary
Detail-oriented account manager with experience overseeing high-volume projects and ensuring smooth execution from start to finish. Known for strong organization, clear communication, and consistent follow-through while building lasting relationships with clients and partners. Brings a genuine interest in sports and a focus on delivering a reliable, high-quality customer experience.
Overview
2027
2027
years of professional experience
Work History
Account Manager
PRG Golf
08.2025 - Current
- Manage 350+ active customer projects across the U.S. and Caribbean for premier golf clubs including Pinehurst, Shinnecock Hills, Winged Foot, Oakmont, and others, supporting inventory planning, tournament deadlines, and seasonal needs
- Own project timelines from initial artwork through production and final delivery, ensuring work stays organized, accurate, and on schedule
- Serve as primary point of contact for key stakeholders, building strong long-term relationships with buyers, directors, and club leadership
- Coordinate with internal teams and external partners to align priorities and keep projects moving forward
- Proactively resolve issues in production, shipping, or artwork to avoid delays and maintain momentum
Server
Campfire
10.2024 - 08.2025
- Provided exceptional guest service in fast-paced, Michelin Guide–recognized restaurant, managing multiple tables to ensure timely service and enhance guest experience
- Maintained cleanliness and organization of dining and service areas.
Account Representative, Inside Sales
MLB Colorado Rockies
08.2023 - 09.2024
- Generated $1.2M+ in revenue through relationship-driven selling and consistent follow-up
- Cultivated and managed client relationships as primary contact during sales and renewal processes, ensuring client satisfaction and retention
- Conducted outbound and inbound sales activity to grow account base and drive repeat business
- Developed customized proposals for corporate groups based on event needs, budget, and attendance goals
- Managed B2B sales for premium hospitality assets including suites, conference rooms, and group ticket packages for corporate clients
Sales & Marketing Coordinator (part-time)
Oak + Linen
2023 - 2025
- Assisted in developing marketing campaigns, updating website, and creating digital content to enhance brand visibility
- Monitored product performance and analyzed customer engagement to inform merchandising strategies
- Coordinated inventory and product management to optimize stock levels for boutique retail business
Education
Bachelor of Science - Strategic Communication
University of Colorado Boulder
Boulder, COSkills
- Project management
- Sales strategy
- Inventory planning
- CRM proficiency
- Cross-functional collaboration
- Communication skills
Accomplishments
- 3x Olympic Development Program (ODP) athlete; National Soccer Champion
Timeline
Account Manager
PRG Golf
08.2025 - Current
Server
Campfire
10.2024 - 08.2025
Account Representative, Inside Sales
MLB Colorado Rockies
08.2023 - 09.2024
Sales & Marketing Coordinator (part-time)
Oak + Linen
2023 - 2025
Bachelor of Science - Strategic Communication
University of Colorado Boulder