Ciana Nanney
San Antonio,TX
Summary
Highly motivated and personable individual who is passionate about creating teamwork, leading by example, and promoting an exemplary and a professional atmosphere. Enjoys working with people and helping customers connect with products and services that help them lead a happier and healthier life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing and Marketing Agent
Embrey Management
San Antonio, TX
03.2024 - 01.2025
- Cultivated strong relationships with clients through timely communication and follow-ups.
- Conducted tours of available apartments, highlighting features and amenities.
- Escalated critical issues to property manager to deliver immediate resolution.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Maintained accurate records of prospective renters, applications and leases.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Tracked leads using CRM software and followed up with interested parties.
- Greeted potential tenants and provided information about the property.
- Contacted and followed up with tenants on renewal notices.
Sales Training Specialist
Hotworx 24, Infrared Fitness Studio
San Antonio, TX
11.2023 - 03.2024
- Performed administrative tasks associated with scheduling classes, trainings, tracking expenses, budgets and preparing reports.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Operated cash registers to process payments from customers.
- Provided customer service support to ensure satisfaction.
- Met monthly quotas for new member sign-up.
- Met daily call log quotas for outreach marketing.
Cheer Coach
Champions All-Stars Cheerleading
Spring, TX
01.2023 - 11.2023
- Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
- Maintained the condition of mats, trampolines, and other equipment.
- All cleaning, repairing, or replacing as necessary to uphold standards of safety and cleanliness.
Junior Coach
VIP Gymnastics
Spring Branch, TX
02.2022 - 12.2022
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Led gymnastics camps and clinics, introducing young athletes to the sport and fostering a positive team environment.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Adhered strictly to rules and regulations of activities department and district.
- Planned workouts tailored specifically towards improving overall strength, agility and endurance.
Member Service Representative
Planet Fitness
Spring Branch, TX
08.2021 - 04.2022
- Met weekly quotas for new membership sign-ups.
- Reviewed new account applications to verify eligibility of prospective members.
- Excelled in exceeding daily credit card application goals.
- Assisted colleagues with tasks as needed during peak times of activity.
- Collected deposits or payments and arranged for billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Scheduling Coordinator /Office Administrator
Elite Water Systems of Texas
San Antonio, TX
05.2020 - 08.2021
- Developed strong working relationships with management and service team through effective scheduling and communication skills
- Identified customer needs, built relationships, and overcame objections to drive sales
- Scheduled filter appointments with customers and install appointments for service technicians
- Responded to customer requests for products, services, and company information
- Assisted customers and vendors with setting appointments, special order requests, and arranging merchandise pick-up
- Communicated with vendors regarding installation timelines, reschedules and trip charge fees
- Completed data entry tasks and managed documents by organizing forms, making photocopies, filing records, preparing e-mails, and creating multiple reports
Babysitter
Bambino Babysitters
San Antonio, TX
10.2019 - 04.2021
- Established lasting, professional connections with families and children by helping with daily activities, playing fun games, entertaining, and preparing for bedtime in super fun ways
Receptionist /Customer Service Representative
Beautiful Nails & Spa
Spring Branch, TX
02.2019 - 12.2019
- Welcomed all customers with friendly greeting, answered general questions, discussed services requested and directed to specific technicians
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Sold gift cards and salon products upon arrival or departure
- Helped customers complete purchases, join, and use reward program
- Notified customers once qualified for discounts through their rewards account
- Collected and authorized payments for customers
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Answered incoming calls from customers and scheduled appointments accordingly
- Cleaned salon daily to include mopping and vacuuming of floors, dusting tables and plants, replenishing bathroom goods and completing salon laundry
Party Hostess/Event Planner
B. Pink Parties
San Antonio, TX
03.2018 - 11.2018
- Created uniquely special party experiences for every girl utilizing themes, costumes, and decorations
- Empowered young girls to be themselves and know that they are always beautiful both inside and out
- Completed party checklist to confirm each party received their perfect contracted party package
- Explained the spa and party facility to party guests and answered customer questions
- Adhered to a strict party schedule to avoid overbooking or delay of parties
- Organized retail boutique merchandise displays to attract attention and promote sales
- Helped customers pick out complementing merchandise and completed sales
- Maintained a clean environment for all party guests by thoroughly cleaning all aspects of the spa and party center before and after each event
Education
Psychology -
Northeast Lakeview College
Universal City, TX06.2020
High School Diploma -
Smithson Valley High School
Spring Branch, TXGraduate Certificate - Diagnostic Medical Sonography
Alamo Colleges
San Antonio, TXSkills
- Exceptional customer service
- Product and service sales
- Friendly and relatable
- Confidence and drive
- Scheduling
- Relationship building
- Excellent interpersonal skills
- Microsoft Office Suite
- Salesforce
- CRM
- Yardi
- Rent Cafe
Certification
- Fair Housing Certified
Timeline
Leasing and Marketing Agent
Embrey Management
03.2024 - 01.2025
Sales Training Specialist
Hotworx 24, Infrared Fitness Studio
11.2023 - 03.2024
Cheer Coach
Champions All-Stars Cheerleading
01.2023 - 11.2023
Junior Coach
VIP Gymnastics
02.2022 - 12.2022
Member Service Representative
Planet Fitness
08.2021 - 04.2022
Scheduling Coordinator /Office Administrator
Elite Water Systems of Texas
05.2020 - 08.2021
Babysitter
Bambino Babysitters
10.2019 - 04.2021
Receptionist /Customer Service Representative
Beautiful Nails & Spa
02.2019 - 12.2019
Party Hostess/Event Planner
B. Pink Parties
03.2018 - 11.2018
Psychology -
Northeast Lakeview College
High School Diploma -
Smithson Valley High School
Graduate Certificate - Diagnostic Medical Sonography
Alamo Colleges
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