Emily Spurgeon

• Assisted residents with inquiries, maintenance requests, and support to enhance resident satisfaction.
• Executed payment processing accurately and collected rent payments accurately.
• Prepared and “sparkle clean” units for new move-ins.
• Supported management in daily operations and office tasks to ensure efficient property management.
• Utilized Microsoft Excel, Word, and Outlook for effective communication and reporting, streamlining administrative processes.
• Managed tenant inquiries and provided property information to enhance customer satisfaction.
• Conducted property tours, showcasing amenities and features to prospective tenants.
• Processed rental applications and performed background checks to ensure compliance with leasing policies.
• Collaborated with maintenance teams to address tenant requests promptly and efficiently.
• Developed marketing strategies to attract new tenants through social media and online listings.
• Trained new leasing agents on company policies, procedures, and software systems for effective operations.
• Performed background, reference and credit checks as part of the screening process of prospective tenants.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
• Toured property with prospective tenants and provided a wealth of information in regards to its key features.
• Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
• Managed the move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
• Distributed and followed up on tenant renewal notices.
• Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
• Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
• Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
• Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Scheduled various contractors to complete needed work on vacant and occupied units.

• Cleaned vacant apartments and prepared units for timely occupancy by new tenants.
• Maintained cleanliness of common areas and building amenities to enhance resident satisfaction.
• Delivered high-quality results through meticulous attention to detail and efficient cleaning processes.
• Maintained cleanliness and sanitation standards across various facilities to enhance client satisfaction.
• Operated cleaning equipment and tools efficiently, ensuring optimal performance and safety compliance.
• Conducted regular quality checks to uphold service excellence and address client feedback promptly.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.

• Delivered customer service throughout entire meal experience, ensuring satisfaction and repeat business.
• Executed daily cleaning and closing tasks, maintaining a hygienic and welcoming environment.
• Managed cash drawer, counted tips, and calculated daily sales totals.
• Collaborated with team members in a busy restaurant setting to ensure smooth service.
• Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
• Trained and mentored new servers, fostering teamwork and enhancing overall service performance.
• Managed cash registers accurately, processing payments efficiently while maintaining financial integrity.
• Collaborated with kitchen staff to streamline order delivery and improve meal presentation quality.
• Resolved customer complaints promptly, utilizing conflict resolution skills to maintain positive relationships.
• Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
• Developed menu knowledge to provide informed recommendations, contributing to increased customer engagement and satisfaction.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.

• Operated drive-thru, providing prompt assistance to customers.
• Maintained inventory levels of front line items for efficient service. Maintained clean work areas.
• Handled customer orders at front counter, delivering efficient service.
• Delivered exceptional customer service by efficiently taking orders and processing transactions.
• Collaborated with team members to maintain cleanliness and organization in the dining area.
• Operated kitchen equipment safely and effectively, ensuring food preparation met quality standards.
• Trained new crew members on operational procedures and customer service techniques.
• Implemented best practices for food safety and sanitation, adhering to health regulations.
• Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
• Adhered to company policies and procedures consistently, upholding brand standards at all times.
• Gained proficiency in multiple roles within the establishment, increasing overall productivity and flexibility.
• Operated cash register accurately, maintaining proper handling of financial transactions.

Class of 2022