April DePuy

• Tour the units, schedule work orders , answer phones, email prospects, make sure property is orderly and clean, prepare and set- up continental breakfast every Sunday, follow-up calls , market surveys, invoicing , ordering product for office , Luxor inventory checking packages , keeping emails updated, invoicing , data entry of leases and welcome home letters. Move-ins.
• Coordinated repairs and scheduled regular maintenance on rental units.
• Analyzed market trends to determine competitive rents for each unit type.
• Managed multiple projects simultaneously while meeting deadlines.
• Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
• Collected security deposits from new tenants.
• Resolved tenant complaints promptly and professionally.
• Greeted prospective tenants, answered questions, and provided tours of the property.
• Prepared monthly financial reports for management review.
• Maintained a professional attitude when dealing with difficult situations or customers.
• Assisted in preparing legal documents such as eviction notices when necessary.
• Participated in community events related to leasing activities or tenant relations.
• Performed administrative duties such as filing paperwork and updating databases.
• Provided customer service to existing tenants by responding to inquiries promptly.
• Inspected vacant units and ensured they were ready for showings.
• Conducted periodic inspections of units to ensure compliance with lease terms.
• Resolved tenant complaints regarding maintenance or other issues in a timely manner.
• Oversaw daily operations, maintenance, and administration of various properties.
• Encouraged prospective tenants to fill out applications after property tours.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
• Escalated critical issues to property manager to deliver immediate resolution.
• Tracked leads using CRM software and followed up with interested parties.
• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Answer phones, accept packages. Deliver packages to residents, screen visitors appointments for Sacramento Kings association, open and close station, make reservations for residents, escort any maintenance workers or bell hops to residences. Make sure recreation room clean and orderly.

• Provided information about local attractions, restaurants, entertainment venues, and shopping areas.
• Escorted VIPs during their stay providing them with personalized attention.
• Developed strong relationships with external vendors to provide exceptional service experiences for guests.
• Maintained an organized system for tracking lost and found items.
• Assisted with the coordination of special events or functions taking place at the hotel.
• Performed administrative duties such as filing paperwork and responding to emails.
• Processed guest check-ins and check-outs in a timely manner and ensured accuracy of billing records.
• Handled cash transactions accurately while adhering to company policy on cash handling procedures.
• Assisted guests with reservations for tours and transportation.

• Making and organizing files and records
• Answering phones and transferring to appropriate personnel
• Data entry utilizing POS system
• Oversee sorting and the distribution of incoming mail
• Collect time sheets from laborers
• Assist Payroll dept
• With any needs
• Other duties as assigned
• Filtering all the calls & dealing with all escalated concerns from customers
• Spoke with insurance adjusters to resolve claims
• Communications liaison with techs and inside team.

• Intake and data entry of information from clients
• Answering phones and transferring to appropriate staff
• Asking call ins interview questions
• Filing applications and necessary documents
• Processing invoices and accepting payments on due invoices
• Entering invoices into the database
• Running office errands as needed
• Acting as personal assistant for office manager
• Prepare presentations for marketing events.

• Budgeting for events
• Managing event coordination
• Delegating tasks to other office staff
• Hospitality for church guests, hosting guests, coordinated entertainment
• Answering phones and assisting with call in questions
• Filing necessary paperwork Processing incoming mail.