Cianaja Williams
Boston,MA
Summary
Adept at enhancing customer experiences and streamlining operations, my tenure at More Than Words showcases a proven track record in developing training programs and mentoring teams, leading to increased efficiency and productivity. Skilled in cash handling and problem-solving, I excel in high-pressure environments, consistently maintaining a positive demeanor.
Overview
6
6
years of professional experience
Work History
Front End Cashier
Wegmans
Chestnut Hill, MA
06.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
Sales Associate
CVS
Kingston, MA
02.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Junior Business Training Manager
More Than Words
Boston, MA
12.2021 - 01.2022
- Developed comprehensive training materials for new hires, streamlining the onboarding process and reducing time to full proficiency.
- Collaborated with department managers to identify skill gaps and tailor training programs accordingly, boosting overall efficiency.
- Developed a mentorship program for new employees, pairing them with experienced colleagues to foster knowledge sharing and accelerate their integration into the team.
- Increased employee productivity by implementing targeted training programs and performance evaluations.
Overnight Dorm Security
Northeast Security
Boston, MA
10.2021 - 12.2021
- Enhanced lobby security by implementing strict visitor management procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Building Proctor
Northeastern University
Boston, MA
10.2019 - 04.2020
- Greeted visitors professionally while verifying their identification before granting entry into secure areas of the property if required based on established protocols.
- Improved student and visitor satisfaction by effectively communicating rules, expectations, and upcoming events or changes within the building community.
- Helped maintain cleanliness standards throughout common areas by performing routine inspections and coordinating with management staff if a request for custodial staff is needed.
Partner, Senior Partner
More Than Words
Boston, MA
12.2018 - 07.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Professional Studies
Northeastern University
Boston, MAHigh School Diploma -
Excel High School
South Boston, MA06.2018
Skills
- Quick learner
- Punctual and reliable
- Excellent team player
- Strong work ethic
- Exceptional customer service skill
- Great problem solver
- Maintains a positive attitude during stressful situations
- Cash Handling Accuracy
Timeline
Front End Cashier
Wegmans
06.2024 - Current
Sales Associate
CVS
02.2023 - 12.2023
Junior Business Training Manager
More Than Words
12.2021 - 01.2022
Overnight Dorm Security
Northeast Security
10.2021 - 12.2021
Building Proctor
Northeastern University
10.2019 - 04.2020
Partner, Senior Partner
More Than Words
12.2018 - 07.2019
No Degree - Professional Studies
Northeastern University
High School Diploma -
Excel High School