Cianna Foppoli

• Developed and executed marketing strategies to promote real estate listings and private lending services, strengthening brand visibility and audience engagement.

• Managed social media platforms and created consistent, on-brand content that increased online presence and customer interaction.

• Maintained and updated company website with new listings, promotional materials, and visual content while ensuring brand consistency.

• Conducted market research and analyzed industry trends to identify opportunities for audience growth and client engagement.

• Produced, photographed, filmed, and edited digital content for marketing campaigns using Canva, Adobe Photoshop and Illustrator, and CapCut.

• Monitored content and campaign performance using analytics tools to optimize engagement and improve marketing effectiveness.

• Delivered personalized customer experiences by assisting with product selection, styling recommendations, and brand education in a fast-paced retail environment.

• Maintained visually appealing merchandise displays and organized sales floors to support brand presentation and drive customer engagement.

• Built strong customer relationships through effective communication, contributing to repeat business and long-term customer loyalty.

• Processed transactions, returns, and exchanges accurately while resolving customer concerns with professionalism and efficiency.

• Collaborated with team members to achieve sales goals, improve store operations, and maintain exceptional customer service standards.

• Utilized upselling and cross-selling techniques to promote featured merchandise and enhance the overall shopping experience.

• Supported large-scale events serving up to 2,000 guests daily while maintaining high standards of service, professionalism, and efficiency.

• Delivered attentive guest service by anticipating needs, responding promptly to requests, and ensuring a positive event experience.

• Coordinated effectively with kitchen and service teams to streamline operations and maintain smooth event execution during peak periods.

• Demonstrated strong time management and multitasking abilities while balancing multiple responsibilities in a fast-paced environment.

• Collaborated with team members to improve workflow, maximize productivity, and contribute to successful event operations.

• Created positive guest experiences by identifying customer needs, providing personalized recommendations, and serving as a knowledgeable brand representative.

• Assisted customers with purchases, loyalty program enrollment, Drive-Up and Order Pickup services, and store resources, strengthening customer engagement and retention.

• Resolved customer concerns, returns, missing items, and service issues with professionalism, contributing to high levels of guest satisfaction.

• Communicated promotions, store policies, and program benefits clearly to increase customer awareness and loyalty.

• Collaborated with team members and leadership to solve problems, improve efficiency, and deliver exceptional customer service in a high-volume retail environment.

• Arranged and prepared tables for guests to offer memorable experiences to guests and foster repeat business.
• Increased sales by upselling higher-end products as well as expensive package deals to clients.
• Interacted with guests in an enthusiastic and personal manner to increase customer loyalty.
• Created a clean and organized atmosphere to enhance event success.
• Displayed enthusiasm and promoted excellent service to clients, successfully increasing referrals and walk-in business.
• Asked guests for feedback, solved problems, and consistently enhanced our business quality.