Summary
Overview
Work History
Education
Skills
Timeline
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Cianna Villarreal

Kenosha,WI

Summary

Skilled in problem-solving and customer support, I excelled at Kenosha Community Dental by streamlining appointment processes and enhancing patient experiences. Demonstrated expertise in data entry and empathetic communication, significantly improving service delivery. Trained peers, ensuring high standards in call center operations and patient confidentiality, aligning with healthcare industry demands.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Kenosha Community Dental
08.2022 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
  • Coordinated care among multiple departments, facilitating seamless patient experiences across various specialties within the practice.
  • Resolved complex issues through active listening, empathetic support, and clear communication with patients.
  • Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
  • Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
  • Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Delivered prompt service to prioritize customer needs.
  • Scheduled ride and gas mileage reimbursement medical transportation for member's using MTM transportation.

MGO Remodeling

Young Oh
06.2019 - 08.2022
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new personnel regarding company operations, policies and services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Associate of Business Administration - Business Administration And Management

University of Wisconsin - Parkside
Kenosha, WI
06-2024

High School Diploma -

Central High School
Paddock Lake, WI
06-2022

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Verbal and written communication
  • Call Center Customer Service
  • Resolving issues
  • Inbound phone calls
  • Call Center Operations
  • Communicating with clients
  • Customer communications
  • Call Control
  • Complaint resolution
  • Appointment Scheduling
  • Product Knowledge
  • Gathering information
  • Inbound Phone Call Management
  • Healthcare Industry Knowledge
  • Patient confidentiality
  • Electronic Medical Records
  • Insurance Verification
  • Data Analysis

Timeline

Call Center Representative

Kenosha Community Dental
08.2022 - Current

MGO Remodeling

Young Oh
06.2019 - 08.2022

Associate of Business Administration - Business Administration And Management

University of Wisconsin - Parkside

High School Diploma -

Central High School

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Cianna Villarreal