Joan Hildebrandt
Kenosha,WI
Summary
Results-driven Customer Service Representative with extensive experience at UPS. Proficient in ERP systems and conflict resolution, managing high volumes of inquiries to enhance customer loyalty. Strong problem-solving abilities and accurate data entry contribute to operational efficiency and improved service delivery.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Aim Transfer & Storage
Oak Creek, WI
08.2024 - Current
- Managed approximately 30 customer inquiries via phone, email, and chat to ensure timely resolution.
- Assisted in processing orders and tracking shipments to enhance service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed inbound shipments, verifying quality and quantity against purchase orders.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Customer Service Representative
UPS
Oak Creek, WI
08.2008 - 07.2024
- Processed high volumes of 100+ customer inquiries, ensuring timely and professional service.
- Coordinated with UPS facilities to guarantee prompt and efficient deliveries.
- Maintained accurate customer records and transactions in ERP system.
- Supported Sales team with necessary information and assistance as required.
- Streamlined communication processes, enhancing team collaboration and efficiency.
- Resolved customer complaints empathetically, fostering loyalty and encouraging repeat business.
Education
High School Diploma -
Tremper Senior High School
Kenosha, WISkills
- Call center experience
- Accurate data entry
- Conflict resolution
- Computer literacy
- Order management
- Client support
- Problem-solving skills
- Excel proficiency
- Email management
- Proficient in ERP systems
- ERP system proficiency
Timeline
Customer Service Representative
Aim Transfer & Storage
08.2024 - Current
Customer Service Representative
UPS
08.2008 - 07.2024
High School Diploma -
Tremper Senior High School