Cianni Banks
Bottle server
King Of Prussia,PA
Summary
- Bubbly Bottle Service Waitress well-versed in interacting with customers and taking orders, providing bills and collecting payments and clearing and cleaning tables. Energetic and vivacious individual with 3-4 years of experience serving food items and alcoholic beverages to nightclub and bar patrons. In-depth knowledge of wine, beer and liquor brands and cocktail recipes.
Overview
3
3
years of professional experience
Work History
Bottle Service Waitress
Sin City Philadelphia
Philadelphia, PA
08.2020 - Current
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
- Processed orders and facilitated customer payments using POS system.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Shot Girl
Gold Club
Philadelphia, PA
09.2020 - 05.2021
- Established and maintained positive relationships with customers.
- Provided exceptional customer service to drive satisfaction.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Engaged customers to communicate key product features.
Bottle Service Waitress
Noto Phl
Philadelphia, PA
11.2019 - 03.2020
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
- Processed orders and facilitated customer payments using POS system.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
Education
Bsn - Nursing
Temple University
Philadelphia, PADipoloma -
Upper Merion High School
King Of Prussia, PA06.2015
Skills
- Procedure Preparation
- Customer Needs Assessments
- Guest Satisfaction
- Billing and Payment Processing
- Restaurant Operation
- Customer Preferences
- Persuasive Selling
- VIP Experiences
- Outgoing
- Social skills
Timeline
Shot Girl
Gold Club
09.2020 - 05.2021
Bottle Service Waitress
Sin City Philadelphia
08.2020 - Current
Bottle Service Waitress
Noto Phl
11.2019 - 03.2020
Bsn - Nursing
Temple University
Dipoloma -
Upper Merion High School