Amy Victoria
Los Angeles,CA
Summary
Stellar VIP Bottle Service Girl, looking to provide excellent service, bringing a positive attitude, has an outstanding record of customer relations and sales, with a willingness to work hard as part of an energetic team.Professional Bartender and Cocktail Server, with an extensive knowledge of spirits and an intuitive ability to engage customers of all types. Friendly, open and committed, to building a customer base by providing an exemplary service experience.
Overview
11
11
years of professional experience
Work History
Bottle Service Waitress
Mama Lion
Los Angeles, CA
06.2021 - 12.2021
- Assured that my tables were fully stocked with glasses, drink mix, and garnishments before my shift
- Greeted guest upon arrival to their station and collected payment for the table minimum.
- Checked for correct payment info and pre-authorized payment
- Affectively and accurately delivered bottle orders, while also preparing cocktails at the table, including chilled and mixed shots
- Skillfully promoted items on the bottle list, while assertively up selling menu items
- Followed all safety and sanitation policies when handling. beverages as to uphold the proper health standards
- Displayed enthusiasm and knowledge about the package deals. and menu products
- Quickly handled transactions to deliver prompt service
- Provided friendly, attentive, genuine service, while establishing rapport with guests
- Assisted coworkers whenever possible
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Delivered quality service by following up with customers during and after installations to ensure customer satisfaction.
Cocktail Server
3rd Base LA
Los Angeles, CA
10.2019 - 03.2020
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.Worked with High Table
- Worked with High Table Min
- Assured that my tables were fully stocked with glasses, drink mix, and garnishments before my shift
- Greeted guest upon arrival to their station and collected payment for the table minimum.
- Checked for correct payment info and pre-authorized payment
- Helps promote, via social media, with booking, ticket sales and events
- Affectively and accurately delivered bottle orders, while also preparing cocktails at the table, including chilled and mixed shots
- Skillfully promoted items on the bottle list, while assertively up selling menu items
- Followed all safety and sanitation policies when handling. beverages as to uphold the proper health standards
- Displayed enthusiasm and knowledge about the package deals. and menu products
- Quickly handled transactions to deliver prompt service
- Provided friendly, attentive, genuine service, while establishing rapport with guests
- Assisted coworkers whenever possible
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Delivered quality service by following up with customers during and after installations to ensure customer satisfaction.
VIP Bottle Service Waitress
KAOS DayClub Palms Hotel And Casino
Las Vegas, NV
02.2019 - 09.2019
- Worked with High Table Min
- Assured that my tables were fully stocked with glasses, drink mix, and garnishments before my shift
- Greeted guest upon arrival to their station and collected payment for the table minimum. Checked for correct payment info and pre-authorized payment
- Helps promote, via social media, with booking, ticket sales and events
- Affectively and accurately delivered bottle orders, while also preparing cocktails at the table, including chilled and mixed shots
- Skillfully promoted items on the bottle list, while assertively up selling menu items
- Followed all safety and sanitation policies when handling. beverages as to uphold the proper health standards
- Displayed enthusiasm and knowledge about the package deals. and menu products
- Quickly handled transactions to deliver prompt service
- Provided friendly, attentive, genuine service, while establishing rapport with guests
- Assisted coworkers whenever possible
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Delivered quality service by following up with customers during and after installations to ensure customer satisfaction.
Bartender/Bottle Service Waitress
Arena Night Club
Los Angeles, California
08.2018 - 02.2019
- Greeted guests in a timely and professional manner
- Managed bar revenues, ensuring that all patrons were billed and cash properly accounted for
- Served each guest courteously, quickly and efficiently
- Managed strict beverage control to minimize waste
- Notified management of ordering needs for liquor, beer, wine, and bar supplies
- Closed out cash register and prepared cashier report
- Ensured liquor was secured at the end of shifts
- Cleaned shelving, mixers, cups, blenders and soda guns
- Followed safety and sanitation policies handling food and beverages
Bottle Service Waitress
Exchange LA
Los Angeles, California
06.2018 - 08.2018
- Outstanding organizational skills. Quick problem solver, thrives in fast-paced environments, outgoing personality, committed team player.
- STAR Certification.
- Energetic, courteous, professional demeanor, up selling capability.
- Works well in high-volume nightlife environment.
- Assisting bottle service girls with orders, and helping with presentations.
- Promoted to Bottle Service after three weeks.
- Waited on multiple customers at the bar and throughout the bar area.
- Received beverage orders from waitstaff and delivered to guests.
- Maintain cleanliness and appearance of tables.
- Provide bottle and cocktail service for VIP client and guests with large deliver service to guests.
Server/Cocktail Sever/Bar Tender
Matrix, Olivier Cheng, Peter Callahan, Artist Creating Enter
New York, NY
01.2017 - 06.2018
- Identified individual development needs with appropriate training.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere, for guests.
- Built guest satisfaction and enjoyment.
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep areas operating smoothly and set a positive example for the shift team.
- Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
Product Photographer
Kaminski Auctions Inc - The Waldorf Astoria
New York, NY
01.2017 - 03.2017
- Defined and recommended detailed solutions to capture images.
- Handled cameras operating at several thousand frames per second.
- Planned and prepared for all on-location and studio shoots.
- Performed advanced computer processing of images for assignments.
Merchandise Service Coordinator
Ulta Beauty Inc.
Casper, Wyoming
07.2016 - 01.2017
- Responsible for delivering a legendary guest experience in both retail and salon. This includes maintaining a high-energy, positive environment, where behaviors that support guest-centric service are consistently demonstrated.
- Operated a cash register for cash, check and credit card transactions with accuracy.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Determined customer needs by asking relevant questions and listening actively to the responses.
Brand Ambassador
High Brew Coffee
Los Angeles, CA
01.2016 - 01.2016
- Directed and coordinated marketing activities and policies to promote products and services.
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
- Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Coordinated and participated in promotional activities and trade shows.
Dance Instructor And Competition Choreographer
307 Dance Academy
Casper, WY
08.2010 - 05.2015
- I worked with students ranging in ages 4-18.
- I taught a diverse range of levels and styles from beginner to advanced.
- The styles I taught included; jazz, hip-hop, lyrical, jazz funk, pointe ballet and kinder dance, styles.
- I passionately worked with the students individually and as a team, to set and achieve goals.
- I have been awarded several personal, as well as choreography awards, as a competitive dancer and choreographer.Dance Instructor. I worked with students ranging in ages 4-18. I taught a diverse range of levels and styles from beginner to advanced. The styles I taught included; jazz, hip-hop, lyrical, jazz funk, pointe ballet and kinder dance, styles. I passionately worked with the students individually and as a team, to set and achieve goals. I have been awarded several personal, as well as choreography awards, as a competitive dancer and choreographer.
Area Supervisor and Beauty Special
Kohl's Department Store
Casper, WY
11.2012 - 05.2014
- Assigns tasks and directs workflow to Sales Associates.
- Orients and trains Sales Associates on selling floor operations and best practices.
- Ensures Sales Associates are maintaining Company standards.
- Leads Sales Associate team by example in demonstrating and assisting with department and fitting room merchandise recovery and sales floor returns.
- Maintains fitting rooms, sales floor, and work area.
Works with all Supervisors, including Area Supervisors to ensure integrity and adherence to the communication manual.
Barista
Java Coffee
Casper, Wyoming
2013 - 2013
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prioritized drink requests while managing interruptions. Controlled line and crowd with quick, efficient service.
Assistant Manager
Swagg Boutique
Casper, Wyoming
05.2011 - 10.2011
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Answered customer telephone calls promptly and in an appropriate manner.
- Supervised and directed all merchandise and shipment processing.
- Actively pursued personal learning and development opportunities.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. - Mentored new sales associates to contribute to the store's positive culture.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Trained new sales associates.
Education
Associate of Arts - Associate Of Arts Studies With A Visual Arts And Dance Emphasis
Casper College
Casper, WYSkills
- Management experience
- Motivated team player
- Bartending Certification
- Employee relations
- POS systems knowledge
- Creative problem solver
- Trusted key holder
- Strong client relations
- Professional demeanor
- Self motivated Exceptional customer service
- Adaptive, creative, energetic, friendly and enthusiastic
- Friendly and outgoing
- Experience with catering and events
- Special event catering professional
- Natural leader
- Cash handling, cash register, closing
Timeline
Bottle Service Waitress
Mama Lion
06.2021 - 12.2021
Cocktail Server
3rd Base LA
10.2019 - 03.2020
VIP Bottle Service Waitress
KAOS DayClub Palms Hotel And Casino
02.2019 - 09.2019
Bartender/Bottle Service Waitress
Arena Night Club
08.2018 - 02.2019
Bottle Service Waitress
Exchange LA
06.2018 - 08.2018
Server/Cocktail Sever/Bar Tender
Matrix, Olivier Cheng, Peter Callahan, Artist Creating Enter
01.2017 - 06.2018
Product Photographer
Kaminski Auctions Inc - The Waldorf Astoria
01.2017 - 03.2017
Merchandise Service Coordinator
Ulta Beauty Inc.
07.2016 - 01.2017
Brand Ambassador
High Brew Coffee
01.2016 - 01.2016
Area Supervisor and Beauty Special
Kohl's Department Store
11.2012 - 05.2014
Assistant Manager
Swagg Boutique
05.2011 - 10.2011
Dance Instructor And Competition Choreographer
307 Dance Academy
08.2010 - 05.2015
Barista
Java Coffee
2013 - 2013
Associate of Arts - Associate Of Arts Studies With A Visual Arts And Dance Emphasis
Casper College