Ava Rich
Miami,USA
Summary
Results-driven hospitality professional with a focus on elevating guest experiences and driving revenue through strategic upselling and relationship management. Experience leading teams to enhance service quality while coordinating operations for maximum efficiency. Committed to fostering repeat business through exceptional service and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bottle Service Waitress
Revenge Miami
Miami, FL
01.2025 - 05.2026
- Upsold premium bottles, mixers, and add-ons to drive sales and enhance guest experience
- Delivered high-level customer service in a fast-paced nightlife environment while managing multiple tables and high-spend clients
- Cultivated guest relationships to foster repeat business and boost table retention
- Coordinated with bartenders, hosts, and security to ensure efficient service flow and maximize guest satisfaction
- Handled large transactions accurately and responsibly in a high-volume setting
Beverage Cart Attendant/Bartender
Miccosukee Golf and country club
Miami, FL
08.2025 - 02.2026
- Delivered friendly, efficient service to golfers, enhancing overall guest experience on course.
- Prepared and served drinks promptly and accurately, ensured cart remained fully stocked and organized.
- Took customer orders, processed cash and card payments, balanced till at end of each shift.
- Keep track of inventory, restock supplies, and maintain a clean work area.
Cashier
Golden Lizzard
Miami, FL
06.2024 - 06.2025
- Delivered exceptional customer service by efficiently taking orders, addressing inquiries, and resolving issues to enhance customer satisfaction.
- Accurately managed cash register operations, including balancing the register at the start and end of shifts.
- Maintained a clean and organized workspace to ensure a welcoming environment.
- Contributed to team success by proactively completing various tasks and supporting colleagues as needed.
Team Lead
Panera Bread
Winchester, VA
05.2023 - 05.2024
- Led team operations during shifts, training new associates to enhance service quality and teamwork.
- Executed opening and closing procedures, ensuring food preparation, restocking, and store readiness for next day.
- Operated on both food preparation and order-taking lines, ensuring efficient workflow and customer satisfaction.
- Prepared beverages as a skilled barista while managing dining area closing tasks, including equipment cleaning and maintenance.
Education
Business Management -
Florida International University
Miami, FL05-2028
High school diploma -
Penn Foster High School
Scranton, PA01-2024
Skills
Customer Relationship Management
Sales & Revenue Generation
Client Service & Retention
Team Leadership
Training & Development
Cash Management
Business Operations Support
Inventory Control
Administrative Support
Data Entry & Recordkeeping
Communication & Interpersonal Skills
Problem Solving
Time Management
Cross-Functional Collaboration
Certification
- CPR Certification, 05/23 to 05/28
- ServSafe, 05/23 to 05/28
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Beverage Cart Attendant/Bartender
Miccosukee Golf and country club
08.2025 - 02.2026
Bottle Service Waitress
Revenge Miami
01.2025 - 05.2026
Cashier
Golden Lizzard
06.2024 - 06.2025
Team Lead
Panera Bread
05.2023 - 05.2024
Business Management -
Florida International University
High school diploma -
Penn Foster High School